2027 Summer Intern - Marketing Operations and Excellence

Location: Wilmington, MA, US

2027 Summer Intern - Marketing Operations and Excellence

Req ID #

237096

Location

Wilmington, MA, US, 01887

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For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

Job Overview

The Marketing Operations and Excellence team builds the systems, content, and ways of working that help marketing run consistently and at scale. This internship sits at the intersection of site enablement, documentation, and practical AI use.

The intern will help stand up an iConnect (SharePoint) site for two major functions and support the creation of documentation and training materials that colleagues can actually use. The role works alongside marketing operations, data analytics and insights, program managers, and creative design.

This role is hybrid, requiring one day a week at our Wilmington, MA location

The pay range for this position is $20.00 - $22.00 per hour.  Please note that salaries vary within the range based on factors including, but not limited to, experience, skills, education, certifications, and location

Position is open to anyone, regardless of age, who meets the educational and experience requirements as posted.

Must be eligible to work in the US without requiring a sponsor visa.

Job Description

What you will do

• Help design and build an iConnect site for two major functions, including information architecture, page structure, navigation, libraries, and content placement so users can find what they need quickly.
• Migrate or organize existing content into the site, apply consistent naming and metadata, and flag gaps or duplicates for the team.
• Draft and refine documentation and training materials (how-to guides, quick-reference pages, process overviews, and short training outlines) with     program managers and functional owners.
• Use approved AI tools to accelerate first drafts, summarize source material, and adapt content for different audiences, then edit for accuracy,     tone, and clarity with the team.
• Partner with data analytics and insights colleagues to place key reports, definitions, and reference materials where users expect them, and with     creative design on layout, visuals, and templates.
• Gather feedback from early users, track open items, and help iterate pages and materials before broader rollout.
• Support light project coordination: status notes, content checklists, and version control so work stays organized through the summer.

Requirements

• Currently pursuing a bachelor’s degree in marketing or a related field (communications, business, or information systems), ideally finishing year 2 or 3.
• Clear writing and an eye for structure. Able to turn a messy process into a page someone else can follow.
• Comfort learning new tools quickly, including SharePoint or similar collaboration platforms, and interest in how teams use AI in day-to-day work.
• Organized, detail-oriented, and comfortable working with people across functions (analytics, program management, and design).
• Able to take feedback and revise work without losing momentum.

Nice to have

• Coursework or project experience in marketing operations, content strategy, digital experience, or project coordination.
• Exposure to SharePoint, Microsoft 365, or intranet publishing.
• Familiarity with prompting AI tools and editing the output rather than publishing it as-is.
• Basic comfort with data concepts (definitions, dashboards, source of truth), even if not an analyst.

What you will get

• Hands-on experience building an internal site used by real functions, not a classroom exercise.
• Practice writing documentation and training content, and using AI as a drafting partner under review.
• Exposure to how marketing operations, analytics and insights, program management, and creative design work together.
• Mentorship within Marketing Operations and Excellence and a defined summer deliverable to discuss in later interviews.

Education

No degree required

Physical Requirements

About Corporate Functions

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique