AI & Automation Intern - GCN Services Business Operations

Location: Ottawa

As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by innovation, integrity, and collaboration. Through development opportunities, meaningful work, and flexibility, Ciena supports growth and well-being—on and off the job. Connect with a career that matters.

Ciena is seeking a student to contribute to operational excellence initiatives that support scalable, high‑quality service delivery for global customers. This 4‑month work term (September–December, with potential extension) offers hands‑on exposure to AI‑driven automation that improves efficiency and customer experience. The role follows a hybrid model with in‑office presence three days per week.

How you will make an impact

Design and develop automation solutions and workflows using Microsoft Copilot and Power Platform tools to reduce manual effort and improve operational efficiency.

Analyze existing business processes to identify opportunities for optimization, standardization, and AI‑driven transformation.

Build lightweight applications, dashboards, and scripts to enable operational reporting, insights, and decision‑making.

Translate business requirements into scalable automation solutions in collaboration with cross‑functional teams.

Apply data analysis and automation concepts to enhance service delivery performance.

The must haves

Education: Completion of a 3rd‑ or 4th‑year undergraduate degree in Engineering, Computer Science, or Business with an operations focus, or enrollment in a Master’s degree in one of these areas.

Experience: Application of programming or scripting languages through coursework or prior work experience.

Foundational knowledge of process improvement, data analysis, and automation concepts.

Demonstrated logical thinking with a structured, process‑oriented approach to problem solving.

Nice to haves

Exposure to Microsoft Copilot, Power Automate, Power Apps, or similar AI and automation tools.

Background in process improvement, workflow automation, or operations‑focused initiatives through coursework or prior work experience.

Ability to communicate technical solutions in a way that aligns with business outcomes.

Pay Range

The hourly pay range for this position is $21.00 - $28.00

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

In addition to competitive compensation, Ciena offers students access to the Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation pay as required by applicable laws.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.