Apprentice, Sales Support

Location: India Department: Customer Service

Apprentice, Sales Support

Location: Noida, India Duration: 12-Month Apprenticeship

About the Role

Are you looking to develop your career in sales operations and customer support? We are seeking a motivated and detail-oriented Sales Support Apprentice to join our India Higher Education Sales team. This is an excellent opportunity to gain hands-on experience in sales administration, customer support, CRM management, and business operations while working alongside experienced sales professionals.

As a Sales Support Apprentice, you will play a key role in supporting day-to-day sales activities, maintaining accurate customer and sales data, and ensuring a positive experience for both customers and internal stakeholders.

Key Responsibilities

Support the management of sales opportunities through OneCRM, including lead creation, lead conversion, and opportunity updates.

Maintain accurate customer, account, and sales data to support effective sales operations.

Assist customers and internal sales teams with account statement requests and related queries.

Support administrative and operational activities across the India Higher Education Sales team.

Monitor and update sales records to ensure data quality and accuracy.

Collaborate with team members to resolve customer requests in a timely and professional manner.

Help identify process improvements that enhance efficiency and customer experience.

Ensure assigned tasks are completed within agreed timelines and service levels.

What We're Looking For

Strong attention to detail and organisational skills.

Good communication and interpersonal skills.

A willingness to learn and develop within a sales and customer support environment.

Basic knowledge of Microsoft Office applications (Excel, Word, Outlook).

Ability to manage multiple tasks and work effectively within a team.

Positive attitude, proactive mindset, and eagerness to take on new challenges.

What You'll Gain

Practical experience working within a professional sales environment.

Exposure to CRM systems, customer support processes, and sales operations.

Opportunities to develop communication, analytical, and problem-solving skills.

Mentorship and support from experienced professionals.

A strong foundation for future career opportunities in sales, customer success, business operations, or account management.