Apprenticeship Delivery Services (ADS) Advisor

Location: Fort McMurray, AB

Job Information

Job Title: Apprenticeship Delivery Services (ADS) Advisor Job Requisition ID: 88370 Ministry: Advanced Education Location: Fort McMurray Full or Part-Time: Full-time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage: Permanent Scope: Open Closing Date: November 19, 2026 Classification: Administrative Support 4

Salary: $1,918.46 bi-weekly to $2,427.46 bi-weekly ($50,071 - $63,356/ year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

Role Responsibilities

Reporting to the AIT Officer, Fort McMurray Region Supervisor, as an ADS Advisor, you will be the primary contact providing advice and expertise to Alberta’s industry. This includes clients, employers, sponsors, AIT Officers, training providers, unions, trade associations and labour brokers, to ensure consistent interpretation of Skilled Trades and Apprenticeship Education (STAEA) legislation, policies, and programs.

Key responsibilities include but are not limited to

Guiding clients through the apprenticeship registration process, including prospective apprentices applying from outside Alberta.

Advising clients on apprenticeship progression, this includes, classroom instruction, examinations, on-the-job training, academic upgrading, sponsor and apprentice responsibilities, competency portfolios and journeyperson certification.

Assessing client needs and provide tailored guidance on certification options, including Blue Seal, Red Seal, Qualification Assessments and Prior Learning Assessments, as well as applicable legislation, trade regulations and program policies.

Assessing applications, process apprenticeship documents and completion hours, review classroom instruction, amend programs, support in-office examinations and deliver service through the 1-800 contact centre and in-person client counter.

Providing accurate, consistent information and support to clients, stakeholders and Alberta industry, directly contributing to service quality, program integrity, cost-effectiveness and overall delivery success.

Successful candidates must demonstrate strong organizational and time-management skills, excellent verbal and written communication skills, the ability to work independently, and strong interpersonal skills working in a busy client service environment. Occasional travel may be required.

The  Job Description is provided for Further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Competencies essential for these roles include

Creative Problem Solving: Ability to gather information from varied sources, analyze and interpret information to formulate reports and make decisions related to case planning.

Agility: Ability to prioritize competing workload pressures in an effective manner and contribute to the organizational goals.

Drive for Results: Demonstrates ability to gather, integrate and interpret complex information Sets and accomplishes goals and priorities to deliver outcomes consistent with departmental objectives and directives. Excellent analytical, assessment and critical judgement skills.

Build Collaborative Environments: Effectively helping and following through inquiries, requests, and concerns from colleagues, clients and stakeholders, as well as demonstrating the ability to remain courteous and professional in stressful situations.

Building Collaborative Environments: Ability to work cooperatively and collaboratively with a variety of teams within the workplace, community and other Government ministries/agencies to meet client and ministry goals and objectives.

Developing Networks: Ability to interact positively, build relationships and work effectively with others.

Develop Self and Others: Ability to invest in the development of long-term capability of yourself and others.

Qualifications

High school diploma and a minimum of 2 years of related administrative experience.

Proficiency in Microsoft 365 (Word, Excel, Outlook).

Class 5 Driver’s license required.

Equivalencies will be considered based on one year of experience for one year of education, or one year of education for one year of experience.

Knowledge and Skills

Experience and knowledge directly related to apprenticeship programs, skilled trades, certification, or occupational training considered an asset.

Experience delivering client services in public-facing roles as the primary point of contact.

Knowledge of the Skilled Trades and Apprenticeship Education Act, trade regulations, related policies, and program requirements considered an asset.

Knowledge of apprenticeship registration, progression, classroom instruction, examinations, on-the-job training, sponsorship responsibilities, and journeyperson certification considered an asset.

Knowledge of certification pathways and assessments, including Red Seal, Blue Seal, Qualification Assessments, Prior Learning Assessments, and competency portfolios considered an asset.

Experience interpreting and clearly explaining legislation, policies, procedures, or complex program requirements to clients and stakeholders.

Experience reviewing and processing applications, forms, supporting documents, training records, or completion hours for accuracy and compliance.

Experience providing client service through multiple channels, including telephone or contact centre, email, and in-person service.

Strong analytical, problem-solving, organizational, time-management, and attention-to-detail skills in a high-volume environment.

Strong verbal and written communication skills and the ability to build collaborative relationships with clien