Associate Director, Integrative Student Services - Early Career Programs, School of Business

Location: Winston Salem, NC

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Job Description Summary

Overview

The Wake Forest University School of Business is seeking qualified candidates for the role of Associate Director, Integrative Student Services – Early Career Programs. Working as part of a dynamic, innovative, and collaborative Student and Academic Services team, this role manages the day-to-day operations of an engaging, supportive, and inclusive graduate student experience in a professional school setting. Serving as a key practitioner within an integrated model, this role intentionally connects advising and coaching, student success and wellbeing, engagement and transition programming, and overall student support. In close partnership with faculty colleagues and functional area partners, this position integrates academic and student services to enable holistic student development, success, and institutional excellence.

This is a full-time, in-person position located on the Reynolda Campus in Winston-Salem, NC.

Job Description

About the Role

Essential Functions

Designs and facilitates student experiences in extra-curricular contexts in pursuit of the school’s strategic vision and supports relevant curricular and co-curricular student experiences in collaboration with relevant faculty and staff.

Champions a student success orientation across the program experience, continuously assessing student needs and working proactively to support success on individual and group levels.

Develops and coordinates student activities (e.g., community-building events, academic success and wellbeing programming, student feedback sessions, recognitions/celebrations, etc.), including liaising with internal and external stakeholders where appropriate.

Works in an advising capacity with individual students, student teams, and student leaders.

Provides academic advising and coaching to a designated caseload of graduate business students.

In conjunction with other student services team members and leaders, liaises directly with student support and resource offices at Wake Forest to provide world-class graduate business student services and processes.

Works directly to identify and support students in personal, social, or academic distress.

Manages regular student-facing communications that include engagement and leadership opportunities, resources, upcoming events, feedback venues, as well as relevant deadlines/deliverables.

Collaborates to plan and deliver effective new student orientation experiences and ongoing transition, including systematic identification of student needs from matriculation through graduation.

Actively collaborates with and creatively engages colleagues serving in other functional areas (Enrollment Management, Market Readiness & Employment, Registrar, etc.) to realize excellence.

Participates in Graduate Integrative Student Services cross-team efforts and collaborations in support of a wide range of graduate business students.

May engage in other areas of work relating to the student experience as needed, including operational, logistical, and administrative functions associated with institutional programs.

Other Functions

Other relevant duties as assigned.

May provide leadership or direction to student workers or more junior staff.

Required Education, Knowledge, Skills, Abilities

Bachelor’s degree plus at least three to five years of relevant experience, or an equivalent combination of education and experience.

Ability to effectively work with a broad spectrum of student populations, staff, and faculty colleagues.

Ability to exercise sound judgment in determining when to seek assistance from others.

Demonstrated ability to positively influence colleagues and invite successful collaborations across administrative units.

Knowledge and understanding of academic cultures, rules, and regulations, including knowledge of the Family Educational Rights and Privacy Act (FERPA).

Ability to work independently with minimal supervision on a variety of complex tasks concurrently, and the ability to prioritize tasks against key goals.

Ability to build strong, respectful, and inclusive communities where interpersonal exchange and differences are appreciated and supported.

Excellent organizational skills, with accuracy and attention to detail.

Strong interpersonal skills, including verbal and written communication, and listening capabilities.

Ability to adapt to changing work environments.

Ability to work beyond the standard workday, including nights and weekends, for programs and special events.

Preferred Education, Knowledge, Skills, Abilities

Master’s degree in student affairs/personnel administration or a closely related field, as well as three to five years of experience, or an equivalent combination of education and experience.

Accountabilities

Responsible for own work.

Manage budget in area of responsibility.

Physical Requirements

Work primarily in