Business Analyst Intern, London

Location: London, England, United Kingdom Department: Customer Success

About Mirakl

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

Mirakl in Numbers

🗓️ Founded in 2012 | Member of French Tech Next40

👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate

💡 Work Hard Together: Teamwork and collaboration are the foundation of our success

🏆 Get Things Done:  We prioritize action and efficiency for impactful results

🚀 Go Above & Beyond:  We tackle challenges proactively and always aim for excellence

🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture

🤝 Satisfy & Empower Clients: We're committed to our clients' success

Business Analyst Intern

We are open to candidates looking for a six-month, full-time internship starting in January 2027.

1. The Team You'll Join

You'll be part of our B2C Customer Success team (EMEA North), led by Patrick Luetjens, and will work closely with your internship mentor, Jessica Winwards, Senior Customer Success Consultant for the UK. Together, you'll be helping Mirakl's clients successfully launch, optimise, and grow their marketplace — guiding them through implementation, analysing performance, and driving continuous improvement through actionable strategies.

2. Your Impact

Analyse marketplace performance: Dive into client data to identify trends, uncover opportunities, and develop actionable recommendations that support growth and improve outcomes.

Develop compelling client materials: Create presentations and workshop content in English that help clients understand their marketplace performance and strategic opportunities.

Conduct market research: Research the e-commerce landscape to surface competitive insights and emerging trends that inform both client strategies and Mirakl's product direction.

Drive cross-functional projects: Collaborate with international teams on high-impact internal initiatives that strengthen Mirakl's position as an industry leader.

Support CS leadership: Provide strategic support to Customer Success leaders and managers, contributing to daily activities and special projects that ensure exceptional client outcomes.

3. What You'll Bring to the Role

Education

Currently enrolled in a Bachelor's or Master's programme in Business, Economics, or a related field

Eligible for an internship in London

Experience

A genuine interest in or first experience within the e-commerce industry

Skills

Detail-oriented with strong analytical skills and proficiency in Excel and PowerPoint, including data visualisation and presentations

Strong written and verbal communication skills in English

Creative problem-solver, able to work independently and collaboratively in a fast-paced, international environment

Curious about AI and emerging technologies, and how they can drive business efficiency

Professional and adaptable when navigating complex or challenging business situations

4. Tools Used

Salesforce

Google Workspace (Docs, Slides, Sheets, Drive)

Microsoft Excel

Gong

Dust

5. Languages

English: Full professional proficiency (written and spoken) — required

6. Compensation, Perks & Benefits

Pay Range: £2,000 per month

Perks & Benefits

As a student at Mirakl, you'll benefit from

Meaningful responsibilities and empowering missions from day one

A dynamic, stimulating work environment alongside passionate Miraklers

The opportunity to be at the heart of a French unicorn at a pivotal stage of its growth

A vibrant intern and apprentice community — our #miraklinterns

Access to internal training and learning opportunities

7. Our Hiring Process

We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.

Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.

Manual screening of your CV by a recruiter, followed by an AI-powered screening conversation (10 min) with Emma, Mirakl's AI Talent Ambassador, to explore your background and motivation for the role. You will need to complete this step within 3 days, otherwise we won't be able to move forward with your application.

Intro Call — Get to know each other with the recruiter, discuss your experience, and have your questions about Mirakl answered.

Team Interviews — Two interviews giving you the opportunity to meet Jessica (your future mentor) and a colleague, using structured interview techniques.

Welcome to Mirakl! — We move quickly and provide clear, transparent feedback.

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.