Card & Payment Products Intern

Location: Rockland, MA, United States Department: Operations

Shape the Future of Payments. Enhance ATM & Card Experiences. Drive Innovation in Everyday Banking.

Card, ATM & Payments Product Summer Intern

Have you ever wondered what happens behind the scenes when customers tap a card, make an online purchase, withdraw cash from an ATM, or send a digital payment? Are you interested in fintech, payments, product management, customer experience, and emerging banking technologies?

As a Card, ATM & Payments Product Summer Intern, you'll gain hands-on experience supporting the products and services that consumers and businesses rely on every day. You'll work alongside experienced product, payments, and banking professionals to help enhance card, ATM, and payment solutions, analyze customer trends, support strategic initiatives, and contribute to the future of banking experiences at Rockland Trust.

At Rockland Trust, our Card, ATM & Payments team plays a critical role in delivering secure, innovative, and customer-focused payment solutions. The team manages the Bank's debit card, ATM, and payments portfolio, helping ensure customers have reliable access to their accounts while delivering seamless payment experiences. As part of the team, you'll gain exposure to product management, payments strategy, ATM ownership, customer experience, data analysis, and financial technology while contributing to projects that directly impact customers and business growth.

In addition to your individual responsibilities, interns will participate in collaborative summer projects with fellow interns, providing an opportunity to tackle real business challenges, gain exposure to different areas of the Bank, strengthen teamwork and leadership skills.

Whether you're interested in product management, financial technology (FinTech), payments, banking, ATM channel management, customer experience, business analytics, or strategy, this internship will help you learn, grow, and build a strong foundation for your future career.

What You'll Do

Gain Exposure to Card, ATM & Payments Product Management

As a Card, ATM & Payments Product Summer Intern, you'll support initiatives that help improve payment products, ATM services, and customer experiences. You'll work closely with product managers, operations teams, technology partners, vendors, and business stakeholders to better understand how financial products and self-service banking channels are developed, managed, and enhanced.

Key Responsibilities

You will

Assist with research and analysis related to card, ATM, and payment products, services, and industry trends.

Support product management initiatives designed to improve customer experience and product performance.

Analyze product, customer, transaction, and channel data to identify insights and opportunities.

Assist with reporting, presentations, and business cases supporting product initiatives.

Participate in product enhancement, testing, and implementation activities.

Help gather and document business requirements for new product features and process improvements.

Conduct competitive research and market analysis on payment trends, ATM technologies, digital banking, and emerging technologies.

Support customer experience initiatives by analyzing feedback and identifying opportunities for improvement.

Collaborate with business, technology, operations, compliance, and vendor partners on product-related projects.

Assist with special projects and strategic initiatives related to cards, ATMs, payments, and digital banking solutions.

Support initiatives involving the Bank's ATM portfolio, including performance monitoring, customer experience enhancements, vendor relationships, and service improvements.

Help analyze ATM usage, transaction trends, servicing metrics, and customer feedback to identify opportunities for optimization.

Gain exposure to ATM operations, channel strategy, compliance considerations, and self-service banking technologies.

Participate in collaborative summer projects with fellow interns.

What You'll Learn

Throughout the summer, you'll gain practical experience in

Product management fundamentals.

Debit card, ATM, and payments ecosystems.

Digital banking and payment technologies.

ATM product ownership and channel management.

Customer access and self-service banking solutions.

Customer experience and product optimization.

Business analysis and requirements gathering.

Financial technology (FinTech) trends.

Product performance reporting and analytics.

Vendor and stakeholder management.

Project management and strategic planning.

Professional communication and presentation skills.

You'll leave with a stronger understanding of how financial institutions develop, manage, and enhance products and channels that customers use every day.

What You'll Gain

This internship is designed to provide meaningful experience, professional growth, and valuable career-building opportunities.

By the end of the summer, you'll have

Hands-on experience supporting card, ATM, and payments initiatives.

Exposure to one of the fastest-growing areas within financial services and financial technology.

Experience supporting both payment products and self-service banking channels.

Experience analyzing data and supporting strategic decision-making.

Opportunities to network with professionals across Product, Retail Banking, Operations, Technology, and Strategy.

Stronger analytical, business, and communication skills.

Experience working on customer-focused solutions and product enhancements.

Greater confidence working in a professional business environment.

Valuable accomplishments that will strengthen your resume and future career opportunities.

The Summer Intern Experience

At Rockland Trust, interns aren't just observers. They're contributors.

Throughout the summer, you'll

Collaborate with interns from across the Bank.

Tackle real business opportunities.

Strengthen teamwork, leadership,