Central Flow Lead, Early Career (2027) -Tempe, AZ/Nashville, TN, Central Flow - Central Ops

Location: Tempe, Arizona, USA Department: Administrative Support

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Operations roles at Amazon put you at the center of how things move from a click to a doorstep. You'll help design, improve, and run systems that connect people, products, and places, at scale. You'll take ownership early, work closely with teams to solve real-world challenges, and see the direct results of your decisions as they reach customers every day. Here, the impact of what you build isn't abstract, it's visible, immediate, and meaningful — keeping one of the world's most complex operations moving forward. This is where your journey takes shape through action, responsibility, and the opportunity to grow in many directions.

Amazon North American Customer Fulfillment (NACF) is a central part of Amazon and at the heart of our supply chain processes. The Central Flow team focuses on operational execution, risk mitigation, and best practices to deliver for our customers. Are you interested in working on a fast-paced team that pioneers ways to delight customers? Do you have a passion for deep diving data and crunching numbers? Are you motivated to work in challenging situations that will provide you amazing growth opportunities? Do you have the grit required to deliver results no matter what? This is what the Central Flow team is all about – we obsess about our customers! The Central Flow team provides critical operational insights and works with leaders to develop advanced and intuitive automated flow control for Amazon operations. Central Flow is comprised of multiple business verticals each tasked with monitoring and overseeing different aspects of daily operations throughout Amazon’s fulfillment network. Central Flow Leads are responsible for monitoring and managing these workflow functions from a centralized location in Tempe, Arizona or Nashville, Tennessee. Amazon is looking for college students with high-potential. As you join our team, you will have an opportunity to work with stakeholders across North America and develop a collaborative leadership style, while utilizing the tools and processes that have helped create the most customer-centric company on Earth. Flow leads are empowered to use data to drive decisions that can positively impact their teams and customers. Central Flow Interns will bring Amazon’s customer obsession to life in an execution focused environment. You will work on a team of engaged flow leaders to deliver a best-in-class fulfillment experience for customers and stakeholders. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun. Central Flow Leads are natural leaders who are comfortable with change and are always looking for ways to improve their operation through data-driven decision making. Central Flow Leads demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.

Program Quick Facts and Location

• This position is a corporate role in an office setting. This position interacts with stakeholders across the US and Canada and will be located in the Central Flow center of excellence in Tempe, Arizona or Nashville, TN.
• Competitive pay and relocation (if qualified)

Compensation: Hourly base pay ($23.32- $25.91 range - location based), sign on payments, and restricted stock units.

Benefits: Medical, financial, and/or other benefits. Visit this page to learn more about the benefits Amazon offers: https://www.amazon.jobs/en/benefits/global

Locations: Tempe, AZ and Nashville, TN

• This position is a corporate role in an office setting.
• This position supports stakeholders across the US and Canada from centralized locations in Tempe, AZ or Nashville, TN.
• This role requires ability to work night shift, varying time zones, weekends, and or holidays supporting Amazon Fulfillment Centers operating 24/7.
• Relocation (if qualified)

Key job responsibilities

Learning to coach, manage, and develop execution behaviors of Fulfillment Leaders in Amazon

Drive standard work and continuous improvement through an intern project.

Assist in communicating policies to your sites and act as a source of information for the team.

Support all risk reduction and speed improvement initiatives to ensure a safe and high-quality fulfillment environment for all employees, customers and products within your sites.

Ensure procedures are followed for flow management and daily execution.

Partner with site management teams to establish and maintain quality control standards.

Maintain performance goals and targets to ensure accuracy and quality for customers.

Work weekends and holidays as needed.

Work overtime as needed.

Utilize existing tools, reporting, or data sources to deep dive problems and provide resolution or corrective action as needed.

A day in the life

As a Central Flow Lead, you will have the opportunity to learn how to coach and develop leaders within an Amazon Fulfillment Center. You will guide the hourly and daily decision making of our operations leaders to help deliver on our customer promise. Your main focus will be using data to quantify risk, provide guidance and direction, and influence our fulfillment centers deliver strategy. You will also get the chance to develop projects in partnership with your team leadership that will impact Amazon supply chain planning and execution. You will ensure that the Amazon sites you support have all the tools needed to succeed for any task during a shift. Through performing daily syncs, hourly audits, and more, you will engage with leaders on the frontline, modeling behaviors of success and jumping in to provide guidance or share your experience or develop these leaders.

• Currently has, or is in the process of obtaining a bachelor’s or master’s degree