Change Enablement and Adoption Co-op

Location: Toronto, ON

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Contact Centre Change Enablement and Adoption team supports continuous improvement, knowledge management, and process effectiveness across the Contact Centre. As a Winter Co-op Student, you’ll help keep team content, repositories, and reference materials current and easy to use. You’ll support Knowledge Central (KC) updates, maintain SharePoint and documentation standards for audit readiness, and assist with sales campaign and larger knowledge management initiatives. You’ll also explore opportunities to use Power BI and similar tools for signoffs and approvals, and support the design and testing of CIBC AI (CAI) agents to improve workflow efficiency. This is a great opportunity to build your skills in communications, content management, process improvement, and emerging technologies.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Important

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered for a role.

Recruitment timeline: Applications review and Interviews – October/ November; Offers - November

Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of the application as one pdf document

This is a 12 month co-op opportunity.

How you'll succeed

Knowledge Management Support - Assist with creating, updating, and maintaining KC pages, job aids, process guides, and reference materials so content is clear, current, and easy for teams to use.

Continuous Improvement - Support quick-hit improvement opportunities and feedback-driven updates that strengthen team processes, documentation, and day-to-day effectiveness.

Content and Repository Maintenance - Help update the team repository and SharePoint environment to reflect the new team name, while ensuring document naming conventions are accurate, consistent, and aligned with audit requirements.

Project and Campaign Delivery - Contribute to larger initiatives requiring significant KC updates, including sales campaign content and other cross-functional business priorities led by internal partners.

Data and Workflow Innovation - Explore opportunities to use Power BI to support approvals and signoff tracking, and assist in the design and testing of CAI agents that improve workflow efficiency and reduce manual effort.

Who you are

You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

You can demonstrate experience in Microsoft Office 365, SharePoint, content/document management, and creating clear written materials. It’s an asset if you have experience with Power BI, knowledge management tools, process documentation, or testing digital and AI-enabled solutions.

You have/working towards a degree/diploma in business, communications, technical writing, information management, or a related field, and are currently enrolled in post-secondary studies.

You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

We may ask you to complete an attribute-based assessment and other skills test (such as simulatio