Change Management Intern

Location: 100 Ottawa Ave Sw - GRAND RAPIDS, MI

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with personalized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. Since 2013, Acrisure has grown in revenue from $38 million to ~$5 billion and employs ~20,000 colleagues in 19 countries. And this is just the beginning. To learn more, visit Acrisure.com.

Job Summary

Acrisure is seeking a Change Management Intern to support Acrisure’s Transformation team. Working alongside experienced change management and engagement professionals, the intern will contribute to communications, stakeholder engagement, change risk/impact assessments and adoption reinforcement for business and technology initiatives.

This role is designed for a curious, fast-learning, resilient and creative individual who wants hands-on experience in enterprise transformation. Work will move quickly, and assignments or deliverables may not always be fully defined at the outset. With coaching from the change management team, the intern will be expected to ask thoughtful questions, bring structure to ambiguity and help shape practical change management plans and deliver quickly as priorities evolve.

Our Transformation Environment

Support significant technology transformation, including responsible adoption of AI and other digital capabilities.

Contribute to operating model changes that reshape roles, interactions, services and ways of working.

Help teams prepare for workflow and process transformation designed to simplify work and improve business outcomes.

Gain exposure to change initiatives operating across functions, businesses and geographies at global scale.

Help shape the organization for substantial growth by supporting changes that improve scalability, consistency and colleague adoption.

Responsibilities

Change Planning and Project Support

Assist with developing and maintaining change management plans, communication plans, stakeholder lists, training plans and project trackers, with opportunities to recommend approaches and help shape deliverables as needs become clearer.

Conduct research, organize information and turn evolving or incomplete inputs into clear, useful materials that support change initiatives.

Coordinate meetings, capture notes, track action items and follow up with team members on agreed next steps.

Communications and Engagement

Draft and edit communications such as emails, FAQs, presentations, leader talking points, and employee updates.

Help tailor messages for different audiences while maintaining clear, consistent and brand-aligned language.

Support town halls, listening sessions, and other engagement activities, including logistics and materials.

Organize stakeholder feedback and summarize common questions, concerns and themes. Recommend solutions to feedback.

Adoption Support

Assist with the creation and review of job aids, quick-reference guides, learning materials and support resources.

Help coordinate training sessions, office hours, Q&A sessions and post-launch support activities.

Identify opportunities to improve the employee experience by sharing observations and practical ideas.

Change Impact and Measurement

Support change impact and stakeholder assessments by gathering information and documenting findings.

Help maintain dashboards, status reports and presentation materials that communicate progress, risks and outcomes.

Assist with surveys, feedback collection and basic analysis to help the team understand awareness, readiness and adoption.

Handle business information responsibly and follow applicable confidentiality and data-handling expectations.

Team Partnership and Development

Participate in team meetings, working sessions and reviews, incorporating feedback into assigned deliverables.

Collaborate with partners across transformation, communications, learning and business teams.

Explore responsible uses of AI and digital tools to improve research, content development and team productivity.

Qualifications

Currently pursuing, or recently completed, an associate’s, bachelor’s, or graduate degree in business, communications, human resources, organizational development, psychology, marketing, information systems or a related field.

Excellent written and verbal communication skills, with an interest in making complex information clear and accessible.

Organized, dependable and detail-oriented, with the ability to manage multiple assignments and meet deadlines.

Comfortable collaborating with others, asking thoughtful questions and incorporating feedback. Comfortable working in team environment, able to actively engage with other business professionals.

Working knowledge of Microsoft 365 applications such as Word, PowerPoint, Excel, Outlook and Teams.

Experience or working toward profession in in change management, employee engagement, communications, learning, project management or enterprise transformation.

Comfort working in a fast-paced, evolving environment where priorities may shift and deliverables may not be fully defined.

Enjoy being challenged, learning quickly and taking on unfamiliar assignments with curiosity and a positive, solutions-oriented mindset.

Able to remain organized, responsive and thoughtful under pressure while balancing multiple priorities and deadlines.

Flexible and adaptable, with the judgment to ask for guidance when needed and the confidence to propose ideas when there is room to shape the approach.

Can work in ambiguous and often changing environment, iterate quickly and improve work as new information becomes available.

Prior internship, campus leadership, volunteer, project or work experience strongly desired.

Candidates should be comfortable with an on-site p