Client Service Lab Assistant - Aiea Heights

Location: Aiea, HI

Job Functions, Duties, Responsibilities and Position Qualifications:

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At Clinical Labs of Hawaii, our mission is to advance the health and well-being of our communities as a leader in clinical and pathology laboratory solutions.

Status: Full-time

Days/Hours: TBD

Base hourly pay rate: $19.74 to $21.71

In this role, you will

Assists or resolves client issues by performing a thorough investigation of the issue, evaluating findings, and responding to the client in a timely and efficient manner

Assists in resolving discrepancies in reports by consulting with technical and managerial staff

Understands specimen requirements as they pertain to lab testing in order to provide accurate results. Ability to understand differences in specimen types

Responsible for client notification of STATs and Criticals

Understands and recognizes the Critical values based on the given guidelines and responds appropriately

Assists in tracking and monitoring send out tests

Assists in problem resolution for future applicability and forwards to the appropriate quality assurance individual (supervisor, manager, pathologist, etc)

Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars

Pursues referenced test results to satisfy client needs and requests

All you need is

High School Diploma or equivalent

Previous training or experience in specimen collection or processing

Strong reading, writing, and analytical skills

Ability to operate general laboratory equipment, including but not limited to telephones, computers, centrifuges, and audible alarms.

Bonus points if you’ve got

1 - 2 years of related experience in clinical laboratory, data entry, or production

We’ll give you

Appreciation for your work

A feeling of satisfaction that you’ve helped people

Opportunity to grow in your profession

Free lab services for you and your dependents

Work-life balance, including Paid Time Off and Paid Holidays

Competitive benefits including medical, dental, and vision insurance

Help saving for retirement with a 401(k) plus a company match

A sense of belonging – we’re an O’hana!

We also want you to know

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours

40

Work Shift

Job Category

Laboratory Operations

Company

Clinical Laboratories of Hawaii, LLP

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.