CMS and Web Administrator Co-op

Location: Waterloo, Canada

This role is with the Global Product Information (GPI) department at Dematic. You will help configure, maintain, and enhance a toolset for authoring product documentation using DITA XML. This includes supporting a large team of Technical Writers who create documentation for Dematic's mechatronics, software, and solutions products.

Additional responsibilities include maintaining and enhancing the software plugins that transform technical documentation in DITA XML to a variety of delivery formats. You will also help maintain and enhance our toolset for converting existing MS Word documents to DITA XML. Other tasks include converting content from MS Word to DITA, maintaining our content delivery platform, and editing content post-conversion to ensure accuracy and quality.

Familiarity with DITA XML and structured writing is an asset but not a requirement. CSS and XSLT skills are nice-to-haves but not required.

We offer

Career Development

Pay Transparency

Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The hourly pay range for this role is estimated to be $21-$30 per hour at the time of the posting. Final compensation will be determined by various factors such as work location, student classification/year of study, experience, knowledge, and skills.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Tasks and Qualifications

This is What You Will do in This Role

Maintain and enhance toolset for converting Word documents to DITA XML.

Enhance the toolset used by Technical Writers for authoring in DITA XML.

Enhance software plugins used to publish documentation in DITA XML to HTML and PDF.

Troubleshoot conversion errors.

Troubleshoot publishing errors.

Convert content from Word format to DITA XML.

Edit and review converted content to improve quality and fix conversion errors.

Review content to eliminate duplication, potentially designing a way to automate this task.

Work closely with Technical Writers to verify conversions.

Support Technical Writers by using a DITA CCMS, including troubleshooting errors and creating wiki content.

Create training videos as needed.

What We are Looking For

Strong problem-solving skills

A drive to improve processes

Good collaboration and interpersonal skills

Familiarity with XML, XSLT, Visual Basic, JavaScript, and CSS would be beneficial but is not required.