Co-op Program Coordinator

Location: Boston, MA, US

Job Description

Role Purpose

The Co-op Program Coordinator serves as a key operational and constituent-service partner within the Center for Cooperative Education and Career Development. Reporting to the Senior Director of Cooperative Education and Career Development, this role serves as the primary front-facing representative for the office and delivers exceptional service to students, employers, faculty, staff, and other stakeholders while supporting the daily operations that enable the successful administration of Wentworth's co-op program.

Working closely with the Co-op & Career Advisors, IAC Operations Specialist, and the Employer Relations team, the Coordinator is responsible for the day-to-day execution of establish co-op program processes, front-office operations, and student employee supervision. The role supports co-op cycle administration, documentation requirements, student-facing resources, and program communications to ensure consistent and effective service delivery.

The Coordinator works within established departmental systems, communication standards, and operational procedures, collaborating with the IAC Operations Specialist on system-related processes, digital resources, communications, and continuous improvement initiatives. This role provides the coordination, follow-through, and constituent support that enable advising, employer relations, and operations staff to focus on student engagement, employer partnerships, and strategic initiatives.

Success in this role is supported through comprehensive onboarding and ongoing training in departmental systems, communication platforms, and co-op program processes.

Core Responsibilities

Front Office & Constituent Services

Serve as the primary point of contact for all Co-op Advising drop-in, phone, and email inquiries providing professional, warm, and timely service to students, staff, faculty, employers, parents, and alumni.

Answer and manage the Co-ops & Careers main phone line and shared email account, independently resolving routine inquiries and directing complex or specialized questions to the appropriate staff member.

Provide first-line support for day-to-day co-op system questions and issues. Escalate nonroutine issues, system defects, or requests for system configuration changes to the Senior Director of Operations and Communications for the Integrated Advising Collaborative.

Coordinate room reservations and staff calendar scheduling as needed to support advising appointments, programs, and office operations.

Maintain an organized, accessible, and welcoming front office environment; monitor office supply inventory and place orders as needed.

Submit and follow up on Physical Plant/Facilities requests to support daily office operations.

Student Employee Supervision

Recruit, hire, onboard, and train Office Assistant student employees; develop and maintain training materials, procedures, and reference resources.

Develop and manage student employee schedules to ensure consistent front desk coverage during office hours.

Assign and oversee student worker projects that support Co-op Advising and the Co-op Program; provide day-to-day direction, feedback and support.

Serve as the primary liaison between student employees and the Co-op Advising, Employer Relations, and IAC Operations staff to coordinate assignments, priorities, and office coverage.

Co-op Program Support

Coordinate and own the operational setup of each co-op cycle, including updating co-op work term dates, deadlines, and program milestones within established systems and procedures.

Maintain co-op cycle calendars and coordinate updates to system settings, automated messages, and related student-facing communications in collaboration with the Co-op Advising team and IAC Operations Specialist.

Coordinate the alignment of co-op cycle dates and deadlines with the academic calendar, advising communications, and student-facing resources.

Monitor co-op documentation requirements and deadlines, following up with students and employers by email and phone when required hire documentation or evaluations are missing.

Maintain accurate records of co-op program participation, documentation status, and student and employer contacts in accordance with departmental procedures.

Coordinate recurring operational processes and deadlines to support the timely and successful administration of the co-op program.

Maintain current co-op program resources, reference materials, and procedural documentation for student and staff use.

Career Education & Employer Relations Support

Assist with the coordination and administration of career education workshops, employer facing events, orientations, and related programming.

Support event logistics, including system setup, registration, attendance tracking, space reservations, and participant communications in collaboration with the IAC Operations Specialist.

Develop and maintain working knowledge of employer-facing processes, co-op recruiting timelines, and events to respond accurately to routine employer inquiries and direct specialized questions to the Employer Relations team.

Support employer recruiting activities and external engagement opportunities, including on campus interviews, information sessions, and coffee chats, in collaboration with Employer Relations.

Partner with the IAC Operations Specialist and Employer Relations team to support event communications, promotional materials, and the distribution of program information.

Operations & Communications

Serve as a key operational partner to the IAC Operations Specialist in the execution of departmental communications, technology-supported processes, resource management, and operational initiatives.

Prepare and distribute established student-facing co-op communications in collaboration with the IAC Operations Specialist and designated communication leads.

Support the maintenance of accurate and timely student-facing informatio