Communications & Knowledge Management Intern - MN

Location: Minneapolis, MN, 55401

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow?  A  position at Xcel Energy could be just what you’re looking for.

At Xcel Energy, our employees are the driving force behind our success. So we make sure that, here, you can be your best. Doing work that makes a difference for neighbors and communities. Working with a team you can count on to push you. Expanding skills, staying ready for change, and capturing opportunities to grow. All with the support, rewards and recognition you need to thrive – during your internship and beyond.

The Communications and Knowledge Management Intern, working with the Customer Energy and Transportation Solutions (CETS) Planning and Performance team, will support departmental communications and knowledge management efforts. This role offers the opportunity to blend communications, technology, and business process improvement. The intern will help create and maintain content for SharePoint, develop communication materials, support employee engagement initiatives and assist with the organization and governance of knowledge assets. The intern will also have opportunities to explore emerging AI technologies, including Microsoft Copilot and help identify ways AI can improve employee productivity and customer experiences.

Key project work may include:

Developing and editing communications for employees and stakeholders

Supporting SharePoint site design, content organization, and user experience improvements

Assisting with knowledge management initiatives, including content inventories, metadata tagging, and governance activities

Creating job aids, newsletters, presentations, and other communication materials

Supporting AI and automation initiatives that improve knowledge sharing and information access

Collecting and analyzing usage metrics to help improve communication and knowledge management effectiveness

Support employee engagement and change management activities by coordinating events and meetings, developing communications, creating presentation materials, and post-event follow-up activities.

The intern will work closely with cross-functional teams across Customer Energy & Transportation Solutions (CETS), collaborating with leaders, subject matter experts, communicators, and technology partners to support clean energy programs and customer-focused initiatives.

Typical intern responsibilities may include but are not limited to:

Develop and edit employee and stakeholder communications, including newsletters, emails and intranet content.

Support the creation, organization and maintenance of content within the CETS SharePoint site.

Research, test and support emerging AI tools and capabilities, including Microsoft Copilot and other productivity solutions.

Participate in cross-functional project teams, providing communications and knowledge management support for priority business initiatives.

Identify opportunities to streamline workflows and improve information sharing through automation and digital tools.

This position is for a May 24, 2027 start date. This position may have the possibility to extend beyond the internship’s initial term based on the candidate’s successful performance and Xcel Energy’s business needs.

Minimum Requirements:

Current student, Junior or higher

Enrolled in an accredited college or university and pursuing a degree in Communications, Strategic Communication, Technical Communication, Business Administration, Digital Media or Digital Communications, Knowledge Management, Library and Information Science, Organizational Communication

Able to work full-time during the summer (up to 40 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

Preferred Qualifications:

Students with coursework or experience in strategic communications, content management, SharePoint, artificial intelligence (AI), knowledge management, digital workplace technologies, user experience, or data analytics are strongly encouraged to apply

Experience creating and maintaining digital content, newsletters, and SharePoint sites.

Coursework or experience related to knowledge management, information architecture, AI, data analytics, or user experience.

Familiarity with content management, metadata, records management, or information governance concepts.

Strong written and verbal communication skills with the ability to create clear, concise, and engaging content.

Experience with or demonstrated proficiency in Microsoft Office applications, including Word, PowerPoint, Excel, and Teams.

Ability to organize information, manage multiple priorities, and meet deadlines in a fast-paced environment.

Strong attention to detail.

Strong interpersonal skills and ability to collaborate effectively with cross-functional teams.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at [email protected].

Non-Bargaining

The anticipated starting base pay for this position is: $18.20 to $24.50 per hour

This position is eligible for the following benefits: Pension, 401(k) plan, Paid time off (PTO), Holidays

Benefit pl