CRM Operations Intern /Headquarters

Location: Milano

You will join the CRM team at our Milan Headquarters, working closely with colleagues across our schools to support day-to-day CRM activities and contribute to projects aimed at enhancing the customer experience. Throughout the internship, you will receive hands-on training and mentoring in Salesforce and CRM best practices

What you will do

As part of your training, you will support the CRM team (headquarters) working closely with the CRM Manager on a variety of strategic and operational initiatives including:

Supporting CRM projects throughout their lifecycle from initial iconcept and requirements gathering to implementation and delivery

Providing first-level support for issues reported by CRM users

Assisting users in adopting CRM platforms and following best practices and relevant processes in their day-to-day work

Monitoring and managing the routing of leads and opportunities to the Information and Sales teams

Collaborating with Sales teams to ensure that events and activities are correctly recorded in Salesforce

Working alongside the CRM Manager to gather business requirements and explore innovative technologies, including AI-driven and automation solutions

Coordinating with external vendors and partners to troubleshoot and resolve issues across CRM platforms

What you will learn

The organization of the main Salesforce objects, how they relate to each other and what they represent for the business process

The role of CRM activities in supporting each stage of the customer journey

The use of AI and automation features to support CRM users and processes

The creation of basic reports and dashboards and data extraction in response to business requirements

The lifecycle of a CRM project including design, planning, execution, monitoring and review

Nice to have (not required)

Basic knowledge of Salesforce (Sales Cloud or Service Cloud)

Exposure to CRM systems, data analysis, process mapping, or business process improvement

Completion of Salesforce Trailhead modules or related coursework

Who we are looking for

Bachelor’s degree or currently enrolled in a Master’s program, in any field (Economics and Management is a plus)

Curiosity about how systems work and a genuine desire to learn CRM logic and processes

Clear written and verbal communication, in Italian and English

Attention to detail and the ability to prioritize and meet deadlines

A structured, analytical approach to problem-solving

A collaborative attitude and comfort working across teams

Internship: (38 hours) Period: 6 months Indennity: € 900,00 Meal Voucher: € 8,00 Remote Working: 2 days per week