Customer Experience Intern

Location: Chicago, IL, US

Intern, Sales Operations

Chicago, IL, US, 60601

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Hybrid

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

For more information, visit www.jameshardie.com.

Summary

As a James Hardie intern, you will gain hands-on experience in your chosen field while contributing to meaningful projects that drive business results. Our 12-week paid internship program is designed to provide real-world industry exposure, strengthen your professional and technical skills, and help prepare you for a successful career. Throughout the program, you will collaborate with experienced professionals, build valuable relationships across the organization, and take on work that makes a measurable impact. You will also have access to mentoring opportunities and professional development resources to support your growth and career aspirations.

What You’ll Do

Internship Objective

Support the continued growth and success of HardieLink, a platform that serves more than 2,000 active users and supports over 16,000 customer orders annually. This internship will provide hands-on experience in customer success, digital adoption, analytics, and process improvement by contributing to initiatives that enhance customer experience, increase platform utilization, and improve operational efficiency. Through data-driven analysis, customer engagement, and strategic project work, the intern will help drive adoption, reduce manual processes, and support scalable growth across the HardieLink platform

Internship Responsibilities

Adoption & Customer Analytics

Analyze user adoption metrics, customer engagement trends, and platform performance data.

Support development of the HardieLink Adoption & Health Dashboard and executive reporting.

Identify opportunities to improve customer adoption and overall platform utilization.

Customer Onboarding Support

Assist with user onboarding, registration tracking, and customer communications.

Create and maintain training materials, user guides, FAQs, and video resources.

Support customer activation and contribute to the HardieLink Customer Success Playbook.

Quality Assurance & Testing

Support UAT, regression testing, and validation of new features and enhancements.

Document defects, track testing results, and collaborate with product and IT teams.

Recommend improvements to enhance platform quality and user experience.

Portal Content Management

Maintain training materials, feature announcements, release notes, and knowledge base content.

Ensure customer-facing information is accurate, current, and easy to access.

Support self-service resources that improve customer engagement and reduce support needs.

Voice of Customer Program

Analyze customer feedback, survey results, feature requests, and support trends.

Identify customer needs and recommend enhancements to improve the user experience.

Present insights and recommendations to support product roadmap and adoption strategies.

What You’ll Bring

Currently enrolled in a bachelor's degree program in a relevant discipline at an accredited university, with an anticipated graduation date between December 2027 and May 2029 (rising junior or rising senior).

Strong academic performance with a minimum GPA of 3.0.

Available to work full-time for 12 weeks during summer 2027.

Reliable transportation to and from the work location.

Authorization to work in the United States.

Preferred Skills

Target majors: Business Administration/Management, Marketing, Computer Science/Info Systems

Analytical and customer-centric mindset

Creative problem-solving and attention to detail

Project management and organizational skills

What You’ll Receive

As of the date of this posting, a good faith estimate of the current pay scale for this position is $20 to $25 per hour. Placement in the range depends on several factors such as experience, skills, geography and may change over time.

Full-time work experience and competitive pay

Meaningful projects with business impact

Mentorship and guidance

Feedback and evaluation

Exposure to James Hardie culture

Networking opportunities and skill development

James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.