Customer Experience Intern (Administrative or Chemistry)

Location: CMX, Mexico Department: Customer Experience

You will report directly to our Customer Experience Supervisor and you’ll work out of our Corporate Strategic Business Group (CORP) location on a hybrid work schedule.

In this role, you will impact customer satisfaction and operational efficiency by providing proactive support, resolving issues, and maintaining accurate administrative records to support the sales and service teams.

Provide daily support to the customer experience team by processing purchase orders accurately and timely.

Assign and manage cases in Salesforce, ensuring proper routing and follow-up with refinery clients in the petrochemical sector.

Take ownership of assigned cases and drive them to resolution.

Perform administrative tasks including entering workflows for customer information updates such as creating delivery addresses, name changes.

Support communication and coordination efforts between internal teams and customers

Background in Administrative or Chemistry related scientific field.

Proactive attitude with strong initiative and willingness to support the team.

Experience or familiarity with customer service processes and CRM tools like Salesforce and SAP.

Excel proficiency

Advanced English proficiency, both written and spoken.

Strong problem-solving skills and ability to manage multiple tasks efficiently.

#LI-Onsite

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