Customer Expert Specialist - Intern (m/f/d)

Location: Katowice, Slaskie, Poland Department: Customer Experience

As a Customer Experience Intern at Honeywell Building Technologies, you will support the Customer Experience team in delivering responsive service and maintaining positive customer relationships across Europe. Under the guidance of experienced team members, you will assist with customer inquiries, data and order updates, documentation, reporting activities, and process improvement initiatives. This internship offers valuable exposure to customer relationship management, business operations, and cross-functional collaboration while helping you build strong communication, analytical, and organizational skills.

Support the Customer Experience team in handling routine customer requests and ensuring service continuity.

Assist with customer and stakeholder communication by gathering information, preparing updates, and routing requests to the appropriate teams.

Maintain and update customer, order, and process-related data within internal systems and documentation.

Participate in reporting activities, KPI tracking, and basic data analysis to support operational performance and decision-making.

Collaborate with colleagues and partner teams across multiple European countries to support daily operations and assigned projects.

Contribute to process standardization and continuous improvement initiatives through data collection, documentation updates, and implementation support.

Currently enrolled in a Bachelor's or Master's degree program, preferably in Business, Economics, Logistics, Supply Chain, Languages, or a related field.

Fluent written and spoken English; an additional European language is considered an advantage.

Strong interest in customer service, business operations, supply chain, logistics, order management, or sales support.

Good knowledge of Microsoft Office applications, particularly Excel, Outlook, PowerPoint, Word, and Teams.

Strong communication and interpersonal skills with a collaborative and customer-focused mindset.

Organized, proactive, reliable, and eager to learn in a dynamic international environment.

We Offer

State-of-the-art office in Katowice with parking, chill-out areas, bicycle stands, showers, and excellent coffee.

Hybrid working model (3 days in the office and 2 days remotely).

Flexible working hours and a paid daily 30-minute break.

Competitive salary with regular increases based on performance.

Flexible benefits package including private medical care, life insurance, and Multisport Card.

Generali Accident Insurance coverage.

Employee referral bonus program and recognition initiatives.

Comprehensive onboarding, ongoing training, and development opportunities.

Access to internal and external learning platforms supporting professional growth.

Work experience opportunities to help build your career within Honeywell Technologies.

Global employee networks that support collaboration, development, and inclusion.

Employee Assistance Program providing free and confidential support for work and personal matters.

Social benefits, holiday allowances, and company-sponsored engagement activities.

Access Integrity Line, providing a safe and confidential channel for reporting workplace concerns.

Frequent employee engagement activities promoting an inclusive and diverse work environment.

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join a team recognized for leadership, innovation, and diversity!