Customer Loyalty Intern with English @ING Hubs Romania

Location: Bucharest - Dacia One

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from Bucharest.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The Mission

The Compliance Frameworks & Policies team is part of the Group Compliance domain within ING within the Compliance Frameworks & Control (CF&C) department. The team plays a critical role in shaping and maintaining ING’s global compliance risk management framework, ensuring consistent methodologies, tools, and reporting across all business lines and geographies. And supports the management of the global compliance function and its processes. The team supports the development, implementation and continuous improvement of global compliance frameworks, policies, and methodologies. It ensures that ING’s compliance risk management cycle is effective, more data driven, and aligned with regulatory expectations and internal standards. The function serves all ING entities globally, enabling consistent compliance practices and insights across the bank. The role requires deep expertise in compliance and non-financial risk.

We are looking for a talented and enthusiastic Customer Loyalty Intern to join our Client Services Team. Are you service orientated, willing to go the extra mile to help the client and looking forward to working in an international, dynamic and quickly expanding team? Continue reading…

Your day to day

As an Intern in Customer Loyalty Team (CLT), you will

• Resolve clients’ daily operational requests, in cooperation with team members and other departments outside your area of expertise;
• Process operational/non-commercial documentation and correspondence with clients, including bank confirmations;
• Ensure the accuracy and completeness of static data and client documentation in banking systems;
• Verify and confirm client signatures for processing different types of requests;
• Actively participate in implementing Agile methodologies and maintain this working style;
• Engage in various local and international projects related to the department’s general activities or specific Client Services tasks as requested by management.

What you’ll bring to the team

• Education: Student, Bachelor’s degree or completion of high school with an Economic profile;
• Proficiency in MS Office;
• Language Proficiency: Fluent in English (spoken and written);
• Competencies: Excellent client oriented attitude and client service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language"), strong communication skills (oral and written), flexible, accurate, result-orientated team player with a positive drive, comfortable in a fast-changing environment,  willing to learn every day in a continuously moving global environment with high expectations of service, ability to build and maintain effective collaborative relationships, stress-resistant and able to exude calmness, for example, when incidents occur, and good organizational skills.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).