Customer Service Intern (Order Processing)

Location: Kuala Lumpur, 10, MY

Req ID:

99184

Function:

Supply Chain Markets

Posted:

Sep 30, 2026

Location:

Kuala Lumpur, 10, MY, 47810

#job-location.job-location-inline { display: inline; }

Customer Service Intern (Order Processing)

CUSTOMER SERVICE INTERN

CUSTOMER SERVICE ORDER MANAGEMENT

Malaysia (Jan - Jun)

We are looking for a Customer Service Intern to support daily order processing, customer inquiries, and operational coordination. This role focuses on improving service efficiency, ensuring order accuracy, and supporting automation initiatives across markets.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

As our Customer Service Intern, you play a critical role in supporting order management, resolving customer queries, and improving data accuracy across systems. You will assist in daily operations while identifying opportunities to enhance efficiency and customer experience.

You will be reporting to Customer Service Manager, and you will manage:

Order Management & Processing:

Support order entry and validation in SAP

Monitor order status and ensure timely processing

Assist in resolving order discrepancies

Coordinate with warehouse and commercial teams

Maintain accurate order records

Customer Support & Coordination:

Respond to customer inquiries on orders and deliveries

Support issue resolution and follow-ups

Coordinate with internal stakeholders across markets

Assist in handling escalations

Ensure clear and timely communication

Data & Process Improvement:

Support data cleanup and master data validation

Assist in reporting and tracking service KPIs

Identify gaps in current processes

Support automation and system improvement initiatives

Document standard operating procedures

YOU ARE A COTY FIT

As a detail-oriented and proactive individual, you thrive in a fast-paced and diverse environment. You are organized, eager to learn, and able to communicate effectively across teams.

Currently pursuing a diploma or degree in Business, Supply Chain, or related field

Undergraduates who can commit ideally 6 months for a full-time internship

Strong attention to detail and accuracy

Good communication and interpersonal skills

Proficient in Microsoft Excel and PowerPoint

Ability to manage multiple tasks and deadlines

Problem-solving mindset

Basic knowledge of SAP is a plus

Positive attitude and willingness to learn.

If you’re ready to support and shape the future of beauty, we want you on our team!

WHAT WE OFFER

This is a unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.

Coty’s global omni-working policy provides the option to work up to 50% of your month remotely.

We believe that a more flexible philosophy of remote working will give everyone the freedom to choose what works for their individual circumstances and empower them to always perform at their best.

ABOUT US

Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.

Country/Region:

MY

City:

Kuala Lumpur