Customer Service/Receptionist Apprentice

Location: Welwyn Garden City, England, gb Employment Type: {'id': 'permanent', 'label': 'Full-time'}

Company Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 102 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s more than 34,000 employees generated annual sales of CHF 11.76 billion.

Job Description

As a Customer Service Reception Apprentice, you’ll be the welcoming face of our business, playing a key role in delivering exceptional front-of-house service. This is a fantastic opportunity to gain hands-on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification.

What You’ll Be Doing

Greeting visitors and managing reception duties with professionalism and warmth

Handling incoming calls and directing enquiries to the appropriate departments

Supporting administrative tasks including mail handling, organisation of meeting rooms, and office supplies

Assisting with internal communications and supporting the wider Customer Service team with Customer Order Processing and general queries

Maintaining a tidy and welcoming reception area

Learning about customer service best practices and office operations

What You’ll Gain

A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service

Development of communication, organisational, problem solving and administrative skills

A supportive team environment with a dedicated mentor and line manager

Exposure to a professional office environment and business operations

Development of communication, problem-solving, and organisational skills

In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.

Qualifications

What We’re Looking For

Friendly and professional demeanour with excellent interpersonal skills

A genuine Customer Focus, demonstrating our commitment to delivering an exceptional Customer Experience

Strong attention to detail and organisational abilities, coupled with a proactive can-do attitude and willingness to learn

Good written and verbal communication skills and an interest in Customer Service and Office Administration

Ability to collaborate and work in a team

GCSEs (or equivalent) in English and Maths

Additional Information

The Perks

Competitive apprentice salary and benefits package

Career development pathways within Sika

Potential for a permanent role upon successful completion

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.