Customer Technical Support Co-op/Intern

Location: Canada Department: Corporate Services

Position: Customer Technical Support Co-op/Intern Number of Position(s): 3 Duration: 4 Months Date: Jan. 4th - Apr. 30th, 2027 Location: Onsite  Ottawa, ON, CANADA

EDUCATIONAL RECOMMENDATIONS

Currently a candidate for diploma, bachelor’s or master’s degree in network technology, Computer/Software/Electrical/Telecommunications Engineering, Computer Science, or related field with an accredited school in Canada.

What you will do:

Troubleshoot customer network issues across various IP Service Router platforms.

Manage and support network environments using Nokia SR Linux (SRL), including configuration, troubleshooting, and upgrades.

Assist in reproducing customer issues in the lab and documenting test results.

Perform basic configuration tasks on routers and switches under supervision.

Identify opportunities for automation and develop solutions.

Help prepare presentations or summaries based on findings from lab tests or customer cases.

Participate in continuous learning through internal workshops, trainings, and shadowing opportunities.

You Have:

Knowledge of concepts like the OSI model, TCP/IP, subnetting, routing protocols (e.g., OSPF, BGP), and switching technologies (e.g., VLANs, STP)

Strong knowledge of Linux platforms

Strong knowledge of coding and automation

Excellent communication skills and ability to work well in a team environment

Excellent written communication skills

Quick learner and willing to share knowledge with others on the team

It Would Be Nice If You Also Had

IP Certifications or equivalent

Basic knowledge of how to configure routers and switches

Exposure to tools such as Wireshark and IXIA