Early Careers Program: Junior Customer Service Associate, Data Analysis

Location: Sofia, Sofia City Province, bg Employment Type: {'id': 'permanent', 'label': 'Full-time'}

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

Job Description

Junior Customer Service Associate - Data Analysis is responsible for the timely and accurate delivery of GfK reports to external clients. The role ensures that client data is distributed according to contractual agreements and quality standards, while also supporting internal teams and systems involved in the reporting process.

Key Responsibilities:

Client Data Delivery

Distribute reports to external clients using GfK’s specialized applications.

Manage client access and settings for GfK reporting portals.

Ensure timely delivery of data in line with contractual deadlines.

Quality Assurance

Perform quality control checks on all report deliveries.

Verify report content and confirm data publication.

Maintain monthly performance reports on delivery efficiency.

Data Processing & System Management

Configure, modify, and troubleshoot the online delivery system.

Create, update, and maintain all elements of the reporting process to minimize rework.

Work effectively with internal platforms and applications.

Collaboration & Communication

Act as a contact point for local country teams and internal departments.

Provide timely solutions to delivery-related issues via internal communication systems.

Participate in regular feedback sessions and performance reviews.

Compliance & Confidentiality

Promote and adhere to global processes and best practices.

Maintain strict confidentiality of client and internal data.

Ensure compliance with internal standards and productivity targets.

General & Administrative Duties

Participate in company-organized training sessions.

Log daily activities in the time tracking system.

Report system issues that may impact workflow.

Support team, department, and organizational tasks as needed.

Qualifications

Education

University degree preferred in Mathematics, Information Technology, Data Management, or a related field.

Technical Skills

Proficiency in MS Office (Excel, Word).

Strong written and spoken English.

Business Knowledge

Understanding of market and product specifics is an advantage.

Familiarity with data processing methods, procedures, and tools.

Key Competencies:

Analytical & Technical

Attention to detail and high-quality standards.

Ability to understand and analyze data.

Logical thinking and problem-solving skills.

Communication & Collaboration

Strong interpersonal and communication skills.

Ability to build productive working relationships.

Active listening and client orientation.

Integrity & Accountability

Maintains confidentiality and acts with integrity.

Takes personal responsibility and acknowledges mistakes.

Productivity & Initiative

Results-driven with persistence and follow-through.

Works effectively under deadlines and tracks progress.

Additional Information

We offer:

Food vouchers of 62 eur monthly.

Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products.

Life Insurance.

A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.

Additional paid leave of 3 days in case of no overdue leave days from previous year.

Free access to LinkedIn Learning platform.

In addition:

Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!

Stable employment in a dynamic and international environment with an established position on the market.

The opportunity to gain a valuable experience and knowledge of FMCG on the country and international level.

Friendly working environment.

Our Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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