Electrical Service Engineer (Entry Level) Milwaukee

Location: USA - Wisconsin - Milwaukee

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

POSITION SUMMARY

The Automation Servicer Engineer (ASE) is responsible for attending to service needs of BD Advanced Diagnostics customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment and schematic diagrams. The ASE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.

DUTIES AND RESPONSIBILITIES

Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.  Primary laboratory systems include but are not limited to; KiestrA, Microbiology, Molecular, and LC/MS

Revenue Generation, collaborate across service and support teams to drive field service revenue through billable offerings like preventive maintenance and equipment moves

Lead customer expectations, by communicating work performed and providing follow up plan if needed

Collaborate with customers to proactively schedule and complete system upgrades as needed

Report and document all customer complaints in appropriate systems of record for resolution and investigation.

Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.

Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.

Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.

Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.

On-Call Support: Participate in weekend/holiday on-call rotation (~every 6 weeks), requiring local phone availability and potential national travel for instrument support.

Always maintain a professional appearance.

Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities. Candidate must have a Real ID.

MINIMUM QUALIFICATIONS

Bachelor’s degree in Electrical Engineering, Electronic Technology, Biomedical or other related disciplines

Understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.

Intermediate knowledge of information systems networking architecture design and set up.

Intermediate understanding of computer software operating systems and the ability to speak with customer’s information technology personnel and lab leadership to schedule and complete routine software upgrades and maintenance.

Preferred

Expertise in Robotics

Experience with Liquid Chromatography (LC) and Mass Spec (MS) instrumentation

Knowledge of Lab Information Systems (LIS) and database management

A+, Microsoft or Cisco accreditation advantageous Understanding of basic computer security concepts and standard processes

Excellent verbal and written communication skills

Outstanding customer service and soft skills

Must possess and maintain a valid state-issued Real ID driver's license with at least 3 years of driving history and meet BD's auto safety standards

Physical Requirements

Ability to lift 30 to 40 lb. objects from the floor to chest level

Ability to turn manual sockets, crescent wrenches, and screw drivers repeatedly over the course of an 8-to-10-hour day

Ability to sit, kneel, squat, bend, and stand repeatedly in a 8–10-hour period to assemble and repair instrument suites

Ability to push and pull objects weighing up to 70 lbs

Ability to perform fine motor tasks while reaching over the course of an 8–10-hour day

Ability to carry a 30 lb. pack on your back for up to 1 hour

Ability to drive distances of up to 6 hours, and in adverse weather conditions

Able to climb portable ladders and step stools

May be required to wear a respirator while servicing equipment, thus must be able to pass a fit test and annual spirometry

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations