Field Engineer - Diploma Engineer Trainee(2026 passout)

Location: Chennai, India Department: Field Service

Brief Job Description

A Battery Specialist is responsible for startups, certifications, preventative maintenance and scheduled maintenance for battery systems. The Battery Specialist (BS) is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The BS is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:

Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture

Company leaders have many years of hands-on Field Service experience in this industry and many others

Tremendous focus is placed on employee technical and leadership development

Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning

Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more

Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides

Company-wide commitment to promoting a strong work/life balance

An employer-of-choice for Veterans with technical backgrounds

Duties & Responsibilities

Role

Rely on direction to accomplish goals

Perform a number of work related tasks

Capable of working under direct supervision or independently based upon training

Technical

Communicate with National Technical Support on issues

Perform work related tasks according to company guidelines for scheduled maintenance

Inspection of UPS Battery systems to identify problems

Maintain customer’s UPS battery system in proper condition

Install battery systems according to the manufacturers specifications

Implement Field Change Notices according to published guidelines

Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

Render on site and phone assistance to customers.

Safety

Operate in a safe manner in accordance with published safety guidelines

Must wear appropriate PPE as per company guidelines and accordance with job duties

Adhere to work hours policy guidelines – “14 hours rule”

Report all work related accidents or injuries within 24 hours to the appropriate personnel.

Administration

Provide accurate and timely reporting according to company guidelines

Time cards, expense reports, mileage reports, ticket closure, forms et al.

Maintain individual inventory in accordance with company policy

Provide estimated time of arrival to the Customer Response Center where applicable

Maintain company property according to company policies

Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

Customer Satisfaction

Provide proper and adequate communication to internal and external customers

Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment

Provide estimated time of arrival to the customer for where applicable

Strive to provide all customers a “first time fix” for their equipment

Maintain customer satisfaction rates according to company guidelines

Attend Customer Meetings as required

Performance

Maximize productivity by combining service opportunities

Complete all work in an efficient and timely manner

Capable of making technical and commercial decisions under pressure

Properly evaluate site and equipment for appropriate billing status

Maintain productive utilization rate according to company guidelines

Adhere to company dress code and safety regulations

Meet or exceed on-site response time requirements for each customer

Understand and comply with company startup/escalation processes and procedures

Maintain proper and adequate level of internal communications

Managers, co-workers, Support Services, electronic communications, et al.

Knowledge, Skills & Abilities

Required experience (one or more of the following)

Excellent working knowledge of electricity and the electro-chemical theory of batteries

Strong Mechanical aptitude

Equivalent industry experience

Interpersonal Skills

Professional

Reliable

Team Player

Must be able to read and interpret electrical line diagrams and blueprints

Working knowledge of OHM’s law and electronic theory

Technical skills

Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions

Elementary fix/repair techniques based on directed supervision

Capable of completing tasks and return unit to full operating conditions based upon directed supervision

Ability to summarize and report all work related tasks performed

Strong skill sets

Communication skills

Customer service skills

Troubleshooting skills

Safety procedures

Organizational and planning skills

Computer skills

Mechanical aptitude

Working Conditions

Travel is required

Flexible schedules (weekends, evenings, and holidays)

Valid driver’s license

Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.

Physical Requirements

While performing duties of the abov