Field Service Representative Intern

Location: Germantown, MD

Worker Type

Supplemental

Job Description

Summary

Field Service Representative Intern

AV is seeking dedicated, customer-focused RF Technology Field Service Representative (FSR) interns to join our team. In this role, you will support system testing at AV facilities and travel to customer locations to install, maintain, troubleshoot, and support advanced RF technology systems used in mission-critical applications.

As an FSR, you will play an essential role in ensuring the operational readiness and reliability of systems that directly support national security. You will apply your technical expertise in the field while developing strong relationships with engineers, customers, end users, and internal stakeholders.

The ideal candidate possesses strong technical knowledge, hands-on experience across multiple disciplines, and exceptional attention to detail. You are skilled at diagnosing and resolving complex problems; communicating effectively with program managers, engineers, and customers; and working independently in dynamic, high-pressure environments. This position is well suited for someone who enjoys hands-on work, solving challenging technical issues, building lasting customer relationships, and delivering innovative solutions in support of critical missions.

Position Responsibilities

• Install and Set Up Systems: Travel to customer locations to install RF technology systems, ensuring they are properly set up and operational.
• Perform Maintenance and Repairs: Conduct routine maintenance checks and troubleshoot issues to keep systems running efficiently. Address technical problems with clear communication and effective solutions. Configure and update hardware, software, and firmware as needed.
• Troubleshoot: Troubleshoot issues by analyzing data, logs, and diagnostic information. Work with engineering team to diagnose difficult issues as needed.
• Performance Test Systems: Participate in full-system tests on the production floor to ensure that systems are fully functional and performing as expected, using specialty RF equipment including, but not limited to: anechoic chamber, signal generator, receiver analyzer, spectrum analyzer.
• Train Customers: Aid in teaching clients how to operate and maintain their systems, providing easy-to-understand guidance and answering their questions.
• Provide Customer Support: Act as a point of contact for customers, helping to address their concerns, offer solutions, and ensure they are satisfied with our service.
• Document Work: Keep accurate records of service visits, including maintenance performed, issues resolved, and customer feedback.
• Collaborate with Teams: Work closely with engineering and support teams to resolve complex issues and improve system performance; take technical direction from the Systems Engineering, Integration, and Test (SEIT) Lead; and align priorities and task execution with the Project Manager (PM).

Basic Qualifications (Required Skills & Competencies)

• Holds a U.S. Citizenship.
• Eligible to obtain and maintain a U.S. Passport.
• Currently enrolled in an associate's degree program or technical certification.
• Capable of lifting and carrying equipment up to 30 lbs.
• Willingness to travel frequently and work in varied field conditions (outdoors, industrial sites, military bases, etc.).
• Flexible to accommodate occasional long workdays in harsh environments.
• Possesses aptitude for troubleshooting and a quick learner.

Other Qualifications & Desired Competencies

• Willingness to travel up to 50% of the time to various work locations.
• Strong time management, multitasking, and prioritization skills.
• Ability to stay calm and think clearly in stressful environments.
• A passion for problem-solving and on-the-job learning.
• Ability to work efficiently in diverse team environments.
• Exceptional analytical, critical thinking, and decision-making skills.
• Excellent verbal and written communication skills with a firm grasp of technical concepts.
• Experience in customer service, technical support, or field service roles.

Physical Demands & Work Environment

• Standing and walking for extended periods at customer or field sites.
• Lifting, carrying, pushing, or pulling equipment, tools, and replacement parts; up to 30 lbs., depending on the job duty.
• Bending, kneeling, crouching, climbing ladders, and working in awkward positions.
• Operating or working around vehicles, ground support equipment, and technical systems.
• Performing repetitive hand movements and using hand/power tools.
• Working outdoors in varying weather conditions, dust, noise, and uneven terrain.
• Traveling frequently and occasionally working extended hours.
• Wearing required personal protective equipment, such as safety footwear, eye/ear protection, gloves, or a hard hat.

Work Location

Home office: Germantown, MD - 40-60%

Local Travel: Maryland; Virginia; Pennsylvania - 20-40%

Non-local Travel: LA area, California; Fargo, ND - 20-40%

Clearance Level

None

No Clearance

The salary range for this role is

$31 - $31

AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

ITAR Requirement

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent