FirstStep@AbbVie - Digital Transformation Trainee

Location: Amadora, Lisbon, pt Employment Type: {'id': 'permanent', 'label': 'Full-time'}

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Start your career where digital ideas become practical experiences.

The First Step @ AbbVie Program is designed for recent graduates who are ready to take their first steps into the professional world while contributing to a company dedicated to improving patients’ lives.

Over 12 months, you will join AbbVie’s Portugal Customer Excellence team and gain hands-on exposure todigital channels, content platforms, communications and transformation projects.

Working alongside experienced colleagues, you will learn how digital solutions can support better customer experience and more effective ways of working. You will collaborate with Commercial, Medical, technology and external partner teams gradually building your knowledge and confidence while contributing to real projects and activities.

What you will learn and experience

Throughout the program, you will have the opportunity to

Develop practical knowledge of digital channels, content platforms and communication journeys

Learn how websites, email, WhatsApp, video and interactive content are prepared, tested and launched

Gain exposure to digital tools and platforms such as AbbVie Pro, eWizard, Veeva Vault, Brightcove and Salesforce Marketing Cloud

Learn how to support users, handle platform access requests, troubleshoot common issues and document processes Learn how digital engagement data, dashboards and trackers can be used to understand performance and identify improvement opportunities

Gain exposure to digital pilots, AI-enabled initiatives and process-improvement projects

Understand how different teams work together to deliver digital solutions and experiences

Strengthen communication, analytical, problem-solving and project follow-through skills

How you will learn

With guidance and support from the Customer Excellence team, you will have opportunities to:

Support the maintenance and continuous improvement of AbbVie Pro, including content updates, testing, corrections and release coordination

Assist in preparing and testing digital communications, including mass email, WhatsApp and automated journeys

Support the publication and updating of digital content such as videos, interactive materials, campaign links and QR codes

Help colleagues navigate eWizard and other digital tools, while developing your understanding of user needs and digital platforms Support content development, localization, quality review and publishing readiness for Commercial and Medical teams

Support user access requests, platform incidents and technical issues with BTS, global teams and external partners

Contribute to digital projects by supporting requirements gathering, testing solutions, documenting feedback and following up actions

Support digital and VAE dashboard updates, trackers and recurring reporting inputs

Develop clear process documentation and learn how structured processes contribute to accurate, timely and compliant digital activities Participate in team discussions and projects, progressively taking on defined activities as your knowledge and experience develop

Qualifications

Who we are looking for

We are looking for someone at the beginning of their professional journey who is curious, motivated to learn and interested in how digital and technology can improve the way organizations connect, communicate and work. You may be a good fit if you have:

Recent Bachelor’s or Master’s degree, completed or in progress, in Digital, Marketing, Business, Technology, Communications or a related field

Curiosity about digital transformation, customer experience, digital marketing and technology-enabled ways of working

Motivation to learn new tools, test digital experiences and work with data and structured processes

Strong organization, attention to detail and practical problem-solving skills

Clear communication skills and a collaborative mindset

Ownership, reliability and willingness to follow through

Fluency in Portuguese and strong working English, both written and spoken

Nice to have

You do not need to arrive with extensive experience. However, it would be helpful if you have had some exposure, through your studies, projects or previous internships, to one or more of the following:

Digital marketing, digital platforms, content operations or transformation projects

Web content, email marketing, forms, analytics or content-management tools

Microsoft 365

Interest in automation, Artificial Intelligence and improving digital user experiences

Additional Information

Why join First Step @ AbbVie?

At AbbVie, your first role is more than a job. It is an opportunity to learn, grow, build your network and contribute to real digital challenges while working alongside experienced professionals.

Through First Step @ AbbVie, you will develop the capabilities, confidence and business understanding to build a strong foundation for your future career.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-acco