Foreign Pharmacy Grad - International Pharmacy Intern

Location: 03293 - Tennessee CVS Pharmacy, L.L.C., United States of America

You’ve invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a culture of continuous improvement, with the goal of changing health care for the better.

Job Purpose and Summary

Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we help people on their path to better health – from advising on prescriptions to helping manage chronic and specialty conditions.

As a Non-US Accredited Foreign Graduate, you will be on the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. After successfully passing FPGEE and TOEFL, you will be eligible to apply into this role to complete your required US Internship hours that build upon your Pharmacist education to develop your knowledge, skills, and abilities.  You will complete a mixed modality learning plan including a curated learning experience that will utilize your pharmacy knowledge and skills. Non-US Accredited Foreign Graduates are required to successfully complete their internship within 18 months and will be skilled in diverse patient care, practice management, leadership, and education, and will be prepared to complete and pass all required Pharmacist licensure exams and processes within 120-days of the completion of required US Internship hours.

While working as a Non-US Accredited Foreign Graduate, under the direct supervision of a licensed Pharmacist, you play a critical role in ensuring a safe and effective Retail Pharmacy work environment that delivers exceptional care to each patient. This includes but is not limited to:

Patient Safety

Pharmacy Professional Practice

Regulatory Requirements

Quality Assurance

Customer Service

Inventory Management

Workflow Management excluding final prescription verification

A key component of the Non-US Accredited Foreign Graduate role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:

Lead with Heart – display empathy and compassion for your patients, customers, caregivers, and colleagues on your team

Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities, and decrease knowledge gaps

Identify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy and work toward successfully implementing those solutions by leading your team to achieve specified goals

Adapt to change and adjust plans to thrive in a dynamic community healthcare setting

Seek new ways to grow, collaborate with others, and deliver better outcomes

Align others around our purpose to bring your heart to every moment of your health and gain support and commitment

Facilitate a ‘team’ culture that promotes caring, energy, enthusiasm, and pride

Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors

Primary Job Duties & Responsibilities

Greet each customer in a courteous and professional manner both in-store and at the drive thru window

Assist all pharmacy and front store customers with their questions and concerns

Answer telephone with a warm and friendly greeting

Request additional help and work with others to find solutions when needed to maximize customer satisfaction

Remove obstacles to make customers’ experiences easier when possible

Perform approved register transactions including cash, check and charge, bagging merchandise upon completion of sale

Engage with customers and seek ways to create heartfelt, personalized moments during their visits

Regulatory

Maintain customer/patient confidentiality according to HIPAA and company standards

Communicate with customer/patient while protecting their confidential drug information

Comply with all federal and state laws, rules, and regulations

Comply with all CVS policy and standard operations procedures (SOPs) at all times

Meet requirements for state and federal licensure within an appropriate timeframe

Pharmacy Operations

Adhere to CVS workflow and ensure standards are maintained at all times

Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions

Resolve third party rejections and complete any manual claim forms

Perform all prescription pick-up procedures, in adherence of CVS policy and procedures

Access, input and retrieve any necessary information to/from the workstation

Maintain in-stock by ensuring all inventory management policies and procedures are followed utilizing appropriate report(s) to maintain replenishment as needed

Assist with putting away drug orders (except Clls) as permitted by law

Deliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.

Support supervising pharmacist in furtherance of dispensing drugs, reviewing prescriptions, and monitoring compliance.

Counseling under the direct supervision of a licensed pharmacist:

Offer to counsel and direct customer to pharmacist if necessary

Field any medical questions when appropriate

Communicate and interact with all healthcare professionals to provide optimal care

When applicable, solicit information on a customer’s medical history to give appropriate medical advice

Practice and develop duties performed by pharmacists according to law

Leadership