[HCM - D1] (Junior) O5 Country Quality Manager (TIC & Textile background)

Location: Ho Chi Minh City, Room No. C5, 4th Floor, IBC Building, 01A Me Linh Square, Ben Nghe Ward, District 1, vn Department: Quality Assurance Employment Type: {'id': 'permanent', 'label': 'Full-time'}

Company Description

Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With ca. 62,000 staff across a network of over 1,000 independent companies in 62 countries and operating over 900 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.

Job Description

Position Summary

The O5 Country Quality Manager is responsible for leading the implementation, oversight, and continuous enhancement of the O5 Program Quality Control Framework within the assigned country. The role functions independently from day-to-day operational activities to ensure objectivity, integrity, and consistency across inspection processes, quality reporting, and compliance with O5 requirements.

The O5 Country Quality Manager acts as the primary liaison among Country Operations, the Country Team Leader, and O5 stakeholders, with responsibility for identifying risks, monitoring quality performance, conducting audits, and driving corrective and preventive actions. To preserve independence and impartiality, the O5 Country Quality Manager operates separately from the local O5 operations team and reports directly to the Global Quality & Integrity Manager and the Country Cluster Manager.

Key Responsibilities

1. O5 Program Quality Control & Audits

Inspection Audits (Announced & Unannounced)

Plan and conduct regular announced and unannounced audits of O5 inspection operations (e.g., Insitu & Crosscheck activities).

Perform independent reviews of inspection execution, inspection reports, and operational practices.

Assess compliance with

Customer requirements

O5 operational procedures

Quality and integrity standards

Regional and global quality policies

Document audit findings, identify risks, and areas for improvement, and issue audit reports.

Ensure timely follow-up, implementation, and closure of audit findings and corrective actions.

Crosschecks & Issue Management

Review the results of issue audits, crosschecks, and quality investigations.

Analyze recurring quality issues and identify root causes and trends.

Monitor the implementation and effectiveness of Corrective and Preventive Actions (CAPAs).

Escalate significant quality, integrity, or compliance risks to the Global Quality & Integrity Manager and O5 Program Management at Eurofins, as appropriate.

Provide recommendations to prevent recurrence and strengthen quality performance.

2. KPI Monitoring and Quality Performance Management

KPI Analysis

Conduct monthly reviews of Country O5 KPI performance.

Monitor and analyze key quality performance indicators, including:

Claim rates

Alert rates

Report quality metrics

Billing error rates

Insitu and Crosscheck audit performance

Identify trends, risks, and opportunities for improvement through data analysis.

Investigate significant KPI deviations and recommend corrective actions.

Provide regular quality performance reports and recommendations to country and global management.

Quality Review Meetings

Organize and facilitate regular quality review meetings with:

Country Team Leaders

Technical Supervisors

O5 program technical management

Country cluster managers

Present and review quality performance results, audit outcomes, KPI trends, and ongoing improvement initiatives.

Discuss key quality risks, recurring issues, and corrective action progress.

Ensure accountability for agreed action plans, corrective actions, and quality improvement targets.

Monitor the timely implementation and effectiveness of action items arising from review meetings.

Escalate significant quality concerns, unresolved issues, or performance gaps to the appropriate management level when necessary.

3. Report Quality Control

Report Review Program

Develop, implement, fine-tuning and maintain a report review framework to ensure consistent report quality standards.

Conduct random audits of inspection reports reviewed & approved by Team Leaders.

Verify

Accuracy

Completeness

Consistency

Compliance with client requirements and O5 reporting standards.

Identify recurring reporting deficiencies, training needs, and process gaps.

Monitor the effectiveness of corrective actions related to report quality issues.

Provide feedback and recommendations to Team Leaders and QCs to improve report quality and consistency.

Documentation Compliance

Ensure the proper maintenance, retention, and accessibility of quality records, audit reports, and supporting documentation.

Verify that adequate evidence is maintained to support quality decisions, audit findings, and corrective actions.

Ensure documentation complies with O5 requirements, customer requirements, and applicable corporate policies.

Monitor adherence to document control and record management procedures.

4. Integrity and Compliance Controls

Integrity Protection Measures

Implement and monitor and continuously improve integrity and compliance controls within the country operation.

Oversee the deployment, completion, and c