Information & Regulatory Operations Apprentice

Location: Manchester

Closing Date

18/12/2026

Group

Legal Group

Management Level

Apprentice

Job Type

Fixed Term (Fixed Term)

Job Description

Please note that this role will close at 00:01 on 18th December, and therefore we advise getting your application in by no later than midnight on Thursday 17th December.

About Ofcom

As the UK’s communications regulator, we’re delivering vital work that helps keep the UK connected and shapes the future of how we’ll stay connected with each other.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We’re also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the team you’ll be part of

The Information Registry is Ofcom’s central team dedicated to coordinating and managing information requests across the organisation.  The Information Registry forms part of Ofcom’s Enforcement team, which plays a critical role in ensuring that the regulation and policy we put in place to protect consumers and citizens is effective.

Ofcom relies on the ability to collect and review information from stakeholders to help fulfil our mission to make communications work for everyone. As an evidence-based regulator, it is crucial that we receive complete, accurate and timely responses to our information requests.  The Information Registry is a key function responsible for the coordination of our information gathering activities and monitoring stakeholders’ compliance with their obligations.

The Information Registry team is high performing, operating in a fast-moving environment. The team manages a high volume of increasingly complex information-gathering activity. Alongside the delivery of this work, we are looking at how we can make better use of the rich source of data it generates, innovate and improve our ways of working, and develop the team’s capabilities and potential through digital opportunities.

The purpose and scope of the role

In this role, you will support the work of the Information Registry and Ofcom’s information-gathering activities. You will engage with project teams, external stakeholders and policy teams across all of Ofcom’s regulated sectors.

You will play a key role in delivering Information Registry activities by supporting good information and records management, contributing to continuous improvement and supporting digital initiatives.

Throughout the apprenticeship, you will receive training, guidance and practical experience, taking on increasing responsibility as your knowledge, skills and confidence develop.

Over the 2 year programme, you will build your skills and gain experience in an information-gathering role while working towards a Level 3 Public Service Operational Delivery Officer Apprenticeship.

Your Key Responsibilities

The role involves supporting the work of the Information Registry by:

Supporting effective information and records management to ensure our information-gathering activities are compliant.

Developing knowledge of Ofcom’s information-gathering powers, processes and framework.

Gaining hands-on operational experience of case management, with a strong focus on accuracy and attention to detail.

Attention to detail while maintaining high standards of accuracy and quality across Information Registry activities, including keeping case records up to date and handling information in accordance with Ofcom’s policies and procedures.

Helping to build and manage effective relationships with internal and external stakeholders.

Preparing and delivering presentations at internal meetings.

Building positive working relationships with colleagues across Ofcom.

Taking clear and accurate notes of external meetings.

Contributing ideas and suggestions to continuous improvement and digital initiatives that enhance our ways of working.

Supporting other ad hoc tasks as required.

Content information and safeguarding

Applicants should be aware that whilst this role should not involve direct exposure to distressing content, itmay involve working with themes relating to illegal content. There is a low risk of exposure to distressingcontent arising through the wider work of the team.

Ofcom is committed to safeguarding our colleagues who undertake this type of work and offers a range oftailored support options including training, annual psychological assessments and 24-hour access tocounselling services.

The skills, knowledge and experience you’ll need for success

Executing Plans: Plans work, sets clear goals, coordinates resources and keeps delivery on track.

Building solutions: Investigates complex problems, uses evidence to understand causes and develops practical solutions that work in context.

Forming relationships:  Builds positive, trusting relationships through empathy, respect and genuine interest in others.

Trailblazing Ideas: Creates or suggests fresh ideas that improve processes, policies or services.

Pursuing Growth: Takes responsibility for learning, seeks feedback and builds relevant skills and expertise.

Entry Requirements

GCSE English Language and Maths at grade 4 and above (or the old grade C and above)

Plus

A Level 3 qualification, such as an apprenticeship, one A-level in any subject or a BTEC

Inclusive hiring at Ofcom

At Ofcom, our mission is clear: to make communications work for everyone. To achieve that, our people must reflect the diversity of the UK, in background, identity and experience.

We believe innovation thrives when difference is valued and everyone feels empowered to contribute their ideas and perspectives. That’s why we welcome colleagues of all ethnicities and races, sexes, genders and gender identities, sexual orientations, ages, faiths and beliefs, and those with apparent and non‑apparent disabilities. We value socio‑economic diversity, life expe