Intern - Aftermarket

Location: Baton Rouge, LA, United States Department: Aftermarket

The Day to Day

In the Branch Operations Intern role, you will gain hands-on exposure to how parts, service, rentals, sales, and branch management work together to support customers and drive dealership performance. Through job shadowing, practical assignments, and cross-functional projects, you will learn the customer lifecycle—from initial inquiry through equipment delivery, ongoing service and parts support, and customer follow-up.

Rotate through the parts department to learn inventory-control practices and assist with cycle counts and related activities.

Support the service team by learning work-in-process board management, purchase-order processes, and technician scheduling.

Assist the rental team with equipment-availability reviews, customer quotes, and rental-board activities.

Participate in sales ride-alongs to observe customer conversations, needs discovery, solution development, and follow-up.

Shadow branch management and gain exposure to basic profit-and-loss reviews, sales-quote approvals, rental operations, and safety practices.

Develop working knowledge of MGX software, CRM tools, and other systems used to manage customer and branch activity.

Collaborate with parts, service, rental, sales, and leadership teams on projects and priorities based on business needs.

In this internship you will gain experience with

The roles and responsibilities of parts, service, rental, sales, and branch-management teams

The customer lifecycle, from initial inquiry and quoting through equipment delivery, support, and follow-up

Inventory control, including cycle-count processes

Service operations, including work-in-process tracking, purchase-order management, and technician scheduling

Rental operations, including availability, quoting, and rental-board management

Sales activities through ride-alongs and exposure to customer interactions

Basic dealership financial concepts, including revenue, gross profit, expenses, utilization, and profitability

Business systems and tools, including MGX software and CRM

You will be exposed to

A professional equipment-dealership and branch-operations environment

Cross-functional collaboration among parts, service, rentals, sales, and leadership

Day-to-day operational decision-making and customer-support activities

Safety expectations and the role of safe practices in branch operations

How operational execution and customer service influence dealership performance

Potential career paths in operations management, sales, service, parts, and rental operations

Qualifications

Must be enrolled at an accredited college or university pursuing a bachelor’s degree in Business Administration, Operations Management, Supply Chain, Sales, Management, or a related field.

Interest in the equipment industry, dealership operations, customer service, or business management.

Proficiency with Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.

Strong written and verbal communication skills with a professional, customer-focused approach.

Strong attention to detail, organization, follow-through, and time-management skills.

Ability to learn new software and business processes, analyze information, and manage multiple priorities.

Ability to work both independently and collaboratively with cross-functional teams.

Demonstrated work ethic, initiative, leadership potential, and commitment to safe work practices.

Availability to work approximately 40 hours per week, Monday through Friday, during the internship period.

This internship is designed to build a strong understanding of branch operations and prepare high-potential talent for future opportunities in operations management, sales, service, parts, and rental functions.