Intern Field Service Planner

Location: Jeddah, Makkah, Saudi Arabia

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Technical Service team supports the delivery of service solutions that help healthcare providers maintain the performance and reliability of Medtronic technologies.

As a Field Service Planner Intern, you will support the coordination and administration of field service operations across the region. This role provides hands-on exposure to service planning, scheduling, contract administration, and customer support processes while working closely with experienced service professionals. The internship offers an opportunity to develop organizational, communication, and operational skills within a healthcare technology environment.

Internship details

Start date:  December 2026

Duration: 6 months (with possibility to extend)

Working hours: 40 h/week with flexibility (exams and holiday period)

Working model: hybrid

Location: Jeddah

Responsibilities may include the following and other duties may be assigned:

Coordinate and schedule service activities for Field Service Engineers to support timely customer service delivery.

Monitor engineer calendars and adjust schedules to address priority requests, conflicts, or operational changes.

Create and maintain service contract records, ensuring accuracy and completeness of system data.

Track field service activities and update service-related documentation within internal systems.

Follow up on open service requests and support timely closure of service jobs.

Communicate with internal stakeholders regarding service schedules, job status, and administrative updates.

Prepare routine reports and assist with tracking service performance metrics.

Support continuous improvement initiatives related to service planning and coordination processes.

Required Knowledge and skills

Graduated recently with Bachelor's or Master's degree

Fluent in English and Arabic, with the ability to communicate effectively in both written and spoken formats

Proficiency in Microsoft Office applications, including Excel and Outlook

Experience managing multiple tasks, priorities, and deadlines in an organized manner

Strong attention to detail and accuracy when working with data and documentation.

Would be a plus

Familiarity with service management software or Customer Relationship Management (CRM) systems

Internship, project, or academic experience in customer service, operations, logistics, administration, or service coordination

Advanced Microsoft Excel skills, including data analysis and reporting

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.