Intern - Internal Documentation & Billing Auditor

Location: Grand Rapids, MI

Summary

The Internal Documentation and Billing Auditor Intern supports organizational efforts to ensure accurate provider documentation, compliant coding and billing practices, and effective revenue cycle operations across the Mary Free Bed system. Working closely with the Compliance Officer and key stakeholders, the intern gains practical experience at the intersection of healthcare administration, compliance, finance, clinical operations, and regulatory oversight.

Through participation in audits, monitoring activities, data analysis, and process improvement initiatives, the intern evaluates provider documentation and billing practices for alignment with organizational policies, payer requirements, coding standards, and applicable federal and state regulations. The intern assists in identifying opportunities to strengthen internal controls, improve documentation accuracy, reduce compliance risk, and support appropriate reimbursement.

This internship provides exposure to healthcare governance, revenue integrity, operational decision-making, and interdisciplinary collaboration with providers, clinical leaders, revenue cycle professionals, and administrative leadership. The experience is designed to help students develop a foundational understanding of healthcare compliance and administration while building skills in critical thinking, data analysis, communication, and performance improvement.

The Internal Documentation and Billing Auditor Intern contributes to Mary Free Bed's culture of integrity, accountability, and regulatory compliance and reports directly to the Compliance Officer.

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

This internship is ideal for students pursuing degrees in Healthcare Administration, Health Services Administration, Public Health, Business Administration, or related fields who are interested in healthcare operations, compliance, revenue cycle management, and organizational leadership. The position offers a unique opportunity to observe how regulatory requirements, clinical documentation, financial stewardship, and operational performance work together to support high-quality patient care.

Completion of coursework related to healthcare systems, healthcare finance, healthcare law, compliance, health policy, reimbursement, or healthcare operations preferred.

Strong analytical and problem-solving skills with the ability to review data, identify trends, and draw conclusions.

Effective written and verbal communication skills.

Ability to maintain confidentiality and handle sensitive information in accordance with HIPAA and organizational policies.

Strong organizational skills with the ability to manage multiple assignments and meet deadlines.

Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Ability to work independently while collaborating effectively with interdisciplinary teams.

Demonstrated attention to detail and commitment to accuracy.

Reporting Relationship

Compliance Officer

Academic Requirements and Work Schedule

20-40 hours per week for a 16 week period. Actual hours and duration of internship will be determined at the time of position being awarded.

This internship will promote learning for specific learning goals related to managing risk in health care administration as noted in intern essential functions above.

All Interns are supervised.

Interns are required to work a certain number of hours, but intern supervisor will work with each intern to be sure the hours do not conflict with academic participation in classes.

Each Intern will receive a formal evaluation midway and at end of internship time period in relation to each interns specific learning goals.

Mary Free Bed may work with each intern’s academic institution to determine academic credit that can be earned, but that is not a requirement. Mary Free Bed Rehabilitation Hospital reserves the right determine that requirements for complying with academic requirements for internship credit are beyond what the supervisor or department can reasonably provide.

All interns are expected to follow all policies and procedures of Mary Free Bed Rehabilitation Hospital. Failure to follow Mary Free Bed Rehabilitation Hospital policies and procedures can lead to disciplinary action up to and including termination of the internship.  If an intern is terminated the stipend may be reduced by proration to the date of termination.

The above statements are intended to describe the general nature and level of work being performed by employees in this classification.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at [email protected].

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.