Intern - Product Management Customer Management App

Location: Bethpage, NY, US

Intern - Product Management Customer Management App

Location

Bethpage, NY, US, 11714

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Brand

Optimum

Requisition #

12512

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity.

At Optimum, co-op/intern students work on real projects with real business impact. Participants gain hands-on experience, collaborate with industry professionals, and contribute to initiatives that help shape the future of connectivity, technology, and customer experiences. Students may work on meaningful projects, gain exposure to industry-leading technologies, partner with mentors, develop professional skills, and build networks across the organization.

Program Details

Full-time co-op/intern opportunity (Jan 2027 - Jul 2027)

40-hour work week

30-minute unpaid lunch period each workday

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

Job Summary

We are seeking a highly motivated Product Management Intern to join our Product team within the B2C organization. This intern will work closely with product managers to help shape the future of our customer management app, which lets customers manage their internet and streaming service, including WiFi management, bill pay, and chat support.

The role focuses on writing clear and actionable product requirements and user stories, along with conducting data analysis to support new app features, enhancements, deprecations, and performance monitoring. This is a hands -on internship that offers valuable exposure to real world product development in a rapidly evolving, high -impact industry.

Responsibilities

• Draft and refine detailed product requirements documents (PRDs) and user stories for new and existing customer app features.
• Perform data analysis to evaluate app performance and adoption, identify trends, and support go -to-market decisions.
• Work cross -functionally with engineering, design, marketing, and customer care teams to ensure product initiatives are aligned and delivered on time.
• Participate in agile product development processes, including sprint planning, daily stand -ups, and backlog grooming.
• Assist in competitive research and benchmarking of self-service and customer management apps across the broadband and streaming industry.
• Help track and report on key performance indicators (KPIs) and user engagement metrics, such as app usage, self-service adoption, and customer satisfaction, to inform future product enhancements.

Qualifications

• Currently enrolled in a Bachelor’s or Master’s degree program (MBA preferred) in Business, Computer Science, Engineering, Data Science, or related fields.
• Strong written and verbal communication skills, with the ability to create structured, clear documentation and user stories.
• Analytical thinker comfortable with data analysis, using tools such as Excel, Google Sheets, or similar platforms.
• Basic understanding of product management principles and the agile development process.
• Interest in internet technologies, broadband services, and consumer connectivity products.
• Exposure to using AI tools to support product work such as drafting requirements, synthesizing research, or analyzing data, along with a working understanding.

Preferred Qualifications

• Prior internship or experience in product management, data analytics, consumer technology, or telecommunications.
• Basic understanding of how apps integrate with backend systems and APIs
• Familiarity with A/B testing or experimentation tools
• Comfort collaborating with designers and reading wireframes or prototypes
• Exposure to SQL, Tableau, Excel or other analytics and data visualization tools.
• Familiarity with tools including Jira, Confluence and Figma
• Understanding of home networking, WiFi standards, modems/routers, or customer experience design is a plus.
• Demonstrated ability to work collaboratively in fast -paced environments and take initiative on projects.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stop.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classificatio