Intern - Site Reliability Engineering

Location: Sysco LABS - Sri Lanka

JOB DESCRIPTION

Intern – Site Reliability Engineering

The Big Picture

About Sysco LABS

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 55th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.

Sysco operates 333 distribution centers across 10 countries, with 75,000 colleagues serving approximately 670,000 customer locations, including restaurants, healthcare and educational facilities, lodging establishments, entertainment venues and more. For fiscal year 2026, which ended June 27, 2026, the company generated sales of more than $84 billion.

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations.

Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer.

The Opportunity

We are currently on the lookout for an Intern – Site Reliability Engineering to join our team. Join Sysco Shop’s Site Reliability Engineering Internship Program designed to transform our current L2 Support Team into a proactive, development-minded SRE team. This internship offers IT undergraduates a unique opportunity to gain hands-on experience maintaining the reliability of a billion-dollar application, performing incident management, root cause analysis (RCA), and postmortems.

Responsibilities

Taking ownership of a core engineering domain (e.g., User & Permissions), embedded within the product/engineering team

Troubleshooting and resolving production issues, improving system reliability and performance

Collaborating with Engineering and SRE/Operations teams to automate repetitive tasks and improve operational processes

Conducting deep root cause analysis by diving into logs and system performance diagnostics

Contributing to documentation and runbooks to improve team knowledge and response times

Supporting IT Service Management (ITSM) processes including incident and change management

Balancing your time between traditional L2 support and proactive reliability engineering tasks

Requirements

Currently pursuing a degree in IT, Computer Science, or a related field

No prior professional experience required—this internship is designed to teach and grow your skills

Must be curious and eager to learn about software engineering, DevOps, and operations

An analytical mindset with an interest in troubleshooting and problem-solving

Strong communication skills and ability to collaborate across teams

Benefits

An attractive allowance

Paid birthday leave

Exposure to the corporate culture of a Fortune 100 company

An opportunity to work with and learn from industry specialists, and develop professionally in your chosen field

Opportunities to network and build lasting professional relationships

A progressive culture that promotes work-life harmony and personal development

Sysco LABS is an Equal Opportunity Employer.