Intern, Technical Training (On-Site - La Crosse, WI)

Location: La Crosse, Wisconsin

Are you ready to join an organization where we focus on People First, have fun at work and make a difference in what we do?

Dairyland is proud of our People First culture centered around appreciation, celebrating wins and collaboration. We’ve worked hard to ensure alignment between our culture and our processes and systems, learning and development and rewards and recognition programs.

As a team, we work together to leverage the team’s diverse perspectives, ideas and experiences to deliver nothing less than the best. We are collaborative, transparent and committed to our People and their work experience, growth and professional development.

Compensation: $18.00/hour

PURPOSE: The Technical Training Intern supports programs that prepare employees for complex utility work safely and effectively. Working with Learning & Development staff, craft employees, technical experts, and leaders, the intern will develop learning content, coordinate training, maintain records, support Workday Learning, and gain firsthand exposure to the people and systems that keep electricity flowing.

What You’ll Take Away: You’ll gain firsthand exposure to the electric utility industry while seeing how effective training helps employees build skills, advance in their careers, and perform critical work safely. This is an opportunity to make a meaningful contribution, learn from experienced professionals, and discover the impact Learning & Development can have across an organization.

ESSENTIAL JOB FUNCTIONS

Technical Training and Apprenticeship Support

Support technical training and apprenticeship programs by reviewing apprentice files, training records, documentation, course completions, signatures, and milestone tracking for accuracy and completeness.

Maintain apprenticeship schedules, requirements, forms, contact lists, and technical training resources in organized shared locations, including SharePoint, so information is accurate and accessible.

Assist with apprenticeship onboarding, progress meetings, field visits, technical training, and follow-up to support progression from new learner to qualified professional.

Maintain apprenticeship and technical training records in Workday Learning and related systems, including attendance, completions, learning transcripts, and supporting documentation.

Prepare clear participant communications, materials, attendance records, evaluations, facilitator resources, and follow-up documents that support a consistent learner experience.

Learning Content and Instructional Design Support

Partner with Learning and Development staff and subject matter experts to turn field experience into clear training content, job aids, presentations, and participant resources.

Assist with creating or revising learning content using basic instructional design and adult learning principles so employees build the knowledge, skills, and confidence to work safely and effectively.

Use learning-development tools such as Microsoft 365, iSpring, Synthesia, Workday Learning, and other approved systems to support course development and delivery.

Review, organize, and recommend internal or third-party learning content based on learning objectives, audience needs, content accuracy, accessibility, and course quality.

Learning Systems, Coordination, and Administrative Support

Create, update, and test courses, course offerings, learning content, instructions, and learner communications in Workday Learning using established procedures.

Coordinate training logistics, including registration, calendars, room or virtual meeting setup, materials, supplies, attendance, post-session follow-up, and related administrative support.

Respond to routine employee questions about learning resources, course access, registration, assigned learning, or transcripts, and refer more complex issues to appropriate Learning and Development staff.

Research assigned learning topics, participate in team and project discussions, ask thoughtful questions, and recommend practical ways to improve employee engagement and technical training.

MINIMUM QUALIFICATIONS

Education & Experience: Currently enrolled in an accredited college, university, or technical college. Pursuing an associate, bachelor’s, or graduate degree in instructional design, education, adult learning, human resources, organizational development, business, psychology, communications, educational technology, or a related field. Previous internship or professional experience is not required. Preferred experience may come from coursework, volunteering, or academic projects involving:

Instructional design, curriculum development, training, or education.

Communications or digital content creation.

Data management or event coordination.

Technical or skilled-trade education and apprenticeship programs.

Leadership development, student organizations, workshops, or group learning activities.

Knowledge/Skills/Abilities

Genuine interest in helping people learn, grow, and succeed through technical training, adult education, instructional design, or learning technology.

Strong written and verbal communication skills.

Strong attention to detail and a commitment to accurate recordkeeping.

Ability to organize schedules, course information, learning materials, electronic files, and project tasks.

Ability to learn new systems, follow documented procedures, and manage assignments with appropriate guidance.

Basic proficiency with Microsoft Word, Excel, PowerPoint, and Outlook, or the ability to learn these applications.

nterest in learning Workday Learning, SharePoint, Synthesia, iSpring, and other training-development tools.

Ability to create clear, professional, and visually consistent materials.

Customer-service mindset and ability to work professionally with apprentices, craft employees, engineers, technical experts, and leaders.

Ability to handle employee and training information with discretion.

Willingness to ask questio