Internal Communications & Knowledge Management Intern

Location: Grand Rapids, MI

General Information

Primary Location: Grand Rapids, MI

Employee Status: Part-Time Hourly

Estimated Hours/Week: 20-25

About this position

The Internal Communications and Knowledge Management Intern supports the development, maintenance, and promotion of LMCU’s employee intranet, ServiceNow Employee Center, and knowledge base. This role helps ensure employees can easily find, understand, and use the information they need to do their jobs effectively.

The intern will assist with content development, editing, organization, quality assurance, employee communications, campaign support, and project coordination. This position offers practical experience in internal communications, knowledge management, digital content, employee experience, and cross-functional collaboration.

What you’ll do

Employee Intranet and Knowledge Base

Assist with maintaining and improving content within the LMCU ServiceNow Employee Center and knowledge base.

Draft, edit, format, and review knowledge articles for clarity, accuracy, usability, and consistency.

Help organize content, metadata, supporting documents, and review schedules to identify outdated, duplicate, or missing content while supporting ongoing content audits.

Test navigation, links, and search functionality while documenting improvement opportunities.

Track content updates and support publishing, archiving, and governance processes.

Content Quality and Knowledge Support

Apply established content, accessibility, formatting, and writing standards to create clear, employee-friendly information.

Maintain knowledge management standards, best practices, templates, examples, and other supporting resources.

Assist with content quality reviews and identify opportunities to improve consistency, usability, and employee self-service.

Knowledge Author and Content Owner Support

Help create, maintain, and update templates, checklists, job aids, FAQs, quick-reference guides, and training resources with reminders for article reviews, content updates, and knowledge cleanup activities as needed.

Support onboarding and training by preparing materials, coordinating sessions, and maintaining an organized resource library of best practices, examples, and training materials.

Respond to routine questions about templates, formatting, and article submission processes, escalating questions involving policy, governance, compliance, or content ownership.

Gather examples of effective knowledge articles that can be shared with content contributors.

Employee Center Adoption and Promotion

Draft Employee Center announcements, tips, feature highlights, and educational content including short “Did You Know?” messages, presentations, demonstrations, FAQs and talking points that encourage employees to use the Employee Center as a primary source of information.

Help maintain an editorial calendar for Employee Center news and adoption messages.

Assist with user testing by completing assigned scenarios and documenting findings while collecting and organizing employee questions and feedback following launches or communication campaigns.

Internal Communications and Adoption

Draft and edit employee emails, intranet articles, announcements, FAQs, and promotional content.

Support communication campaigns, editorial calendars, Employee Center adoption efforts, and employee engagement initiatives.

Collect and organize employee feedback and assist with basic engagement, adoption, and content performance reporting.

Project and Administrative Support

Attend meetings, document action items, and support project tracking.

Maintain content calendars, project documentation, and shared resources.

Assist with launches, content migrations, audits, quality reviews, and other team projects.

Other

Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

What you’ll bring

KNOWLEDGE AND SKILLS

Strong writing, editing, proofreading, organizational, and communication skills.

Strong attention to detail and commitment to accuracy.

Ability to manage multiple priorities, work independently, and collaborate across teams.

Interest in internal communications, knowledge management, digital content, or employee experience.

EXPERIENCE

Proficiency with Microsoft 365 applications; experience with SharePoint, ServiceNow, or content management systems is a plus.

Hands-on experience with content management, internal communications, knowledge management, or intranet administration, preferred.

EDUCATION/CERTIFICATIONS/LICENSES

College student at freshmen, sophomore, junior, senior, or master level status, or a recent college graduate within the last 3 months.

Major in Communications, Public Relations, Journalism, Marketing, English, Business, Information Management, or a related field.

3.0 GPA or greater preferred.

Who we are

We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.

It’s about always doing what’s best and right for our members - it guides everything we do. From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams t