Internship - CS Infrastructure, Architecture & Security Team - Hsinchu

Hsinchu · Posted Nov 11

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At a glance

Location: Hsinchu, Taiwan
Work type: Onsite
Category: Software Engineering

CS IAS internship in Infra Support (CS Infrastructure, Architecture & Security) based in Hsinchu, Taiwan. Role focuses on coordinating CS and end-customer discussions for infrastructure topics, managing tickets and incidents, updating knowledge bases, and maintaining documentation. Requires English communication, MS Office proficiency, and ability to network with stakeholders.

What they are looking for

Ms officeTicket managementIncident handlingDocumentationStakeholder communication

Location: Hsinchu, Taiwan

CS Infrastructure Support – Infra Support Intern AS

Introduction

CS IAS (CS Infrastructure, Architecture and Security) covers worldwide functional support for all off-scanner Applications, Infrastructure and Security. We ensure that CS field engineer operation and process excellence.

Job Mission

Your main responsibilities are to ensure that support operations are picked up and handled to the satisfaction of our end-users and within given KPI’s, to update the knowledge bases, participate in user acceptance tests and to administrate calls in our call management system. Working hours need to fit the time window for which the AS team is responsible.

Main responsibility is to coordinate CS and end customers project discussion of infrastructure topics.

Job Description

Ticket management: CS IAS incident handling

Coordinate BRES account application

CS IAS work instruction and document maintenance

Education

Bachelor/ Master

Personal Skills

The ability to speak and write in English

Knowledge in MS Office

Able to build strong networks with stakeholders

Cultural awareness of applicable customers

Office location

Hsinchu, Taiwan

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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