Interpreter Services Administrative Support Intern - Spring 2027

Location: Charlottesville, VA USA

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

TITLE: Interpreter Services Administrative Support Intern

LOCATION: Charlottesville, VA

DURATION: Spring semester 2027,10 hours/week

BACKGROUND: Founded in 1933, the International Rescue Committee is a leading, non-sectarian, non-profit organization providing emergency relief, protection, rehabilitation assistance, resettlement services, and advocacy for refugees and victims of oppression or violent conflict.  Domestically, our 28 offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.

SCOPE OF WORK: The Administrative Support Intern is a key contributor to the Interpreter Services team. The Interpreter Services program works to fill the needs of clients in Charlottesville and Richmond, connecting public and private agencies with IRC’s pool of 70 contract interpreters. In addition, this program serves the global IRC network, including IRC headquarters, with interpretation and translation services.

RESPONSIBILITIES

• Attend an intern orientation.
• Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.
• Support and correspond with interpreters to assign and reschedule appointments.
• Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
• Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.
• Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers.
• Assist with evaluating and training new interpreter candidates, including administering language exams.
• Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard.
• Work on a variety of ongoing and new projects, including coordinating customer agreements and enhancing operational guidelines, trainings, and structures within this versatile program.

REQUIREMENTS

• Currently pursuing an undergraduate or graduate degree, or recent graduate.
• Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
• Excellent communication skills with fluency in written and spoken English.
• Experience working in customer service preferred.
• Availability to distribute required hours across 3 or more workdays strongly preferred.

This position is unpaid and reports to the Senior Interpreter Services Specialist.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies: https://careers.rescue.org/us/en/cookiesettings

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.