IT Intern

Location: Bascharage - Luxembourg

Key Accountability

General Computer Desktop & Laptop support

Configure new and existing PCs according to Corporate standards for deployment

Desktop Applications installation and troubleshooting.

Service desk support by phone, email, chat, etc.

Provide & Maintain Phone system and mobile devices support.

Ensures that remote and on-site support issues are resolved to customers satisfaction.

Support PC/Network/servers Refresh activities

Participate to daily End User Support based on his growing competencies (PC reinstall, LAN patching….)

Provide support to manage stock of IT equipment’s

Support inventories and EOSL recycling process

Support IT infrastructure implementation on the new site

Provide IT support for Laboratory and Test equipment.

Skills and competencies

Proficient in English and French, any other languages would be considered an asset

Excellent Written and Verbal Communication Skills

Ability to multi-task

Strong Process Orientation

Excellent Customer Focus

Knowledge of Service Now platform or any other ticketing system is a plus

Scripting skills in Powershell or other Microsoft development tool is a plus

Computer, Network and Security knowledge

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Internal Use Only: Salary

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