IT Intern – Digital & Data Services

Hanoi · Posted 2h ago

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At a glance

Location: Hanoi, Vietnam
Work type: Onsite
Category: Data

IT Intern to join PwC's Digital and Data Services team in Hanoi. Opportunity to gain hands-on experience in IT support, endpoint management, and technology operations, assisting with day-to-day IT operations and end-user support.

What they are looking for

It supportWindowsMicrosoft 365Ticketing systemsAsset management

Location: Hanoi

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Intern/Trainee

Job Description & Summary

We are seeking a motivated IT Intern to join our Digital and Data Services (DDS) team. This internship provides hands-on experience in IT support, endpoint management, and technology operations. The successful candidate will work closely with the IT team to provide technical assistance, support day-to-day IT operations, and contribute to maintaining a reliable and efficient technology environment for the organization.

Key responsibilities:1. Help Desk Support

Provide first-line technical support for hardware, software, network, and end-user computing issues.

Assist users in diagnosing and resolving technical issues, providing clear guidance and support.

Record and track support requests, troubleshooting activities, and resolutions in the ticketing system.

Prepare, configure, and deploy laptops, mobile devices, and other IT equipment for new employees.

2. IT Administration

Assist in maintaining IT asset inventories, including hardware and software records.

Collaborate with the Asset Management team to track IT equipment, documentation, and asset lifecycle activities.

Requirements

Education: Currently pursuing a bachelor's degree in information technology, Computer Science, Information Systems, or a related field.

Experience: Entry-level internship position. Prior internship or technical support experience is an advantage but not required.

Knowledge & Skills: Language:

Enrolled in or recently graduated from a degree program in Information Technology, Computer Science, or related field.

Basic understanding of computer hardware, software, and networking concepts.

Familiarity with Microsoft Windows operating systems and Microsoft 365 applications.

Strong problem-solving skills and attention to detail.

Strong interpersonal and communication skills, with the ability to work effectively in a team environment.

Willingness to learn and adapt to new challenges and technologies.

Good written and spoken English communication skills.

Basic understanding of computer hardware, networking, and operating systems.

Knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) is a plus.

Familiarity with IT ticketing systems and asset management processes is an advantage.

Customer-service mindset and willingness to support end users.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required

Degrees/Field of Study preferred

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Digital Tooling, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP) {+ 9 more}

Desired Languages (If blank, desired languages not specified)