IT Intern, Documentation & Knowledge Management

Location: Mission Viejo, CA, US

IT Intern, Documentation & Knowledge Management

Mission Viejo, CA, US, 92691

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Hybrid

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

For more information, visit www.jameshardie.com.

Summary

As a James Hardie intern, you will gain hands-on experience in your chosen field while contributing to meaningful projects that drive business results. Our 12-week paid internship program is designed to provide real-world industry exposure, strengthen your professional and technical skills, and help prepare you for a successful career. Throughout the program, you will collaborate with experienced professionals, build valuable relationships across the organization, and take on work that makes a measurable impact. You will also have access to mentoring opportunities and professional development resources to support your growth and career aspirations.

Internship Objective

Support the Global Applications documentation initiative by accelerating the creation and population of a centralized repository for SAP and JD Edwards. Establish a repeatable, AI-assisted process for documenting existing business processes, customizations, dependencies, and application knowledge.

Build and populate the centralized documentation repository for selected SAP and JDE functional areas. Create current-state process documentation, customization profiles, draft functional and technical specifications, dependency and impact documentation, an ownership matrix, a documentation status dashboard, and an assessment of documentation gaps and AI effectiveness.

What You’ll Do

Review SAP and JDE custom objects, metadata, and existing documentation to understand current system functionality and business processes.

Research historical artifacts, change tickets, Jira items, CAB records, testing documentation, and related materials to gather technical and business context.

Identify documentation gaps and opportunities to improve the quality, consistency, and accessibility of system documentation.

Leverage approved AI tools to create technical summaries, process flows, draft specifications, dependency inventories, and other supporting documentation.

Develop, update, and maintain documentation to support system knowledge management and future enhancements.

Organize and maintain documentation repositories, ensuring records are accurate, complete, and easy to access.

Coordinate reviews with subject matter experts (SMEs), capture feedback, and incorporate revisions into final deliverables.

Support initiatives to standardize documentation practices and improve knowledge transfer across IT and business teams.

What You’ll Bring

Currently enrolled in a bachelor's degree program in a relevant discipline at an accredited university, with an anticipated graduation date between December 2027 and May 2029 (rising junior or rising senior).

Strong academic performance with a minimum GPA of 3.0.

Available to work full-time for 12 weeks during summer 2027.

Reliable transportation to and from the work location.

Authorization to work in the United States.

Preferred Skills

Target majors: Management Information Systems (MIS), Information Technology, Computer Science, Business Analytics or related field.

Basic knowledge of AI and generative AI tools

Strong analytical, research, and problem-solving skills.

Excellent written communication and technical documentation abilities.

Ability to organize, synthesize, and validate information from multiple sources.

Strong attention to detail and accuracy, including fact-checking AI-generated content.

Basic understanding of programming concepts, databases, and system integrations.

Ability to interpret technical documentation, code, and configuration artifacts.

Experience collaborating with subject matter experts (SMEs).

Strong organizational, prioritization, and multitasking skills.

What You’ll Receive

As of the date of this posting, a good faith estimate of the current pay scale for this position is $20 to $25 per hour. Placement in the range depends on several factors such as experience, skills, geography and may change over time.

Full-time work experience and competitive pay

Meaningful projects with business impact

Mentorship and guidance

Feedback and evaluation

Exposure to James Hardie culture

Networking opportunities and skill development

James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.