IT Training & Transition Intern

Location: Petaling Jaya

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job Title: IT Training & Transition Intern

Department: RE Training and Transition Company: Roche

About the Role

At Roche, seamless service delivery relies on how effectively we train our teams and transition new services and technology into live operations. We are looking for a tech-savvy, highly curious IT Training & Transition Intern to join our team.

Under the mentorship of a Senior IT Training Expert, you will serve as our "Technology & Enablement Explorer." In this role, you will evaluate Roche’s suite of digital tools to discover how they can be used to improve training delivery, streamline knowledge sharing, and support upcoming service transitions. Beyond exploring new technologies, you will play a crucial role in auditing, restructuring, and cleaning up our shared digital repositories to ensure our training assets and transition documentation are organized, up-to-date, and accessible across the organization.

If you love exploring software, organizing complex information, and helping people adopt new technologies, this internship offers a direct look into how enterprise IT enables seamless global operations.

Key Responsibilities

Technology Exploration & Tool Enablement

Explore and evaluate existing Roche applications, software, and digital tools.

Identify practical use cases for how these tools can enhance training delivery, automate learning workflows, or streamline transition handovers.

Present recommendations on underutilized tool features that could improve knowledge retention and team productivity.

Knowledge Management & Shared Drive Cleanup

Audit and reorganize shared drives, SharePoint sites, and repository folders used by the Training and Transition teams.

Archive outdated assets, establish standardized naming conventions, and build a streamlined folder structure for Standard Operating Procedures (SOPs), transition checklists, and training modules.

Ensure transition documentation and training collateral are easily searchable for trainers, L1 support agents, and operational stakeholders.

Training & Transition Support

Assist in drafting, editing, and formatting training materials, user guides, and transition documentation for new tool rollouts or service handovers.

Collaborate with trainers and transition leads to identify documentation gaps during service go-lives.

Who You Are (Qualifications)

Curious & Tech-Minded: You have a strong interest in technology and software applications, with a natural drive to experiment with tools to understand their full potential.

Organized & Detail-Oriented: You take pride in creating order out of digital clutter and enjoy designing intuitive file structures and documentation systems.

Effective Communicator: You can digest technical concepts and help translate them into clear instructions or structured learning content.

Adaptable Problem-Solver: You are comfortable working on open-ended tasks, taking initiative, and asking questions to move projects forward.

Educational Background: Currently pursuing or recently completed a degree in Information Technology, Information Systems, Corporate Training/Education, Business Administration, Technical Writing, or a related field.

What You Will Learn & Perks

Enterprise Transition & Training Mastery: Gain hands-on experience with how large-scale enterprise IT organizations handle service transition frameworks (ITIL) and deliver adult training programs.

Direct Mentorship: Work closely with an experienced Training Manager who will coach you on instructional design, IT service delivery, and professional skill development.

Tangible Impact: Your drive cleanup and tool exploration will directly improve operational readiness and make daily workflows smoother for training and transition teams globally.

Portfolio Building: Build a strong portfolio of achievements demonstrating proficiency in knowledge architecture, tool evaluation, and training operations within a Fortune Global 500 company.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.