At a glance

Pay: £36k-£43k/yr
Location: Oxford, United Kingdom
Work type: Hybrid
Category: Business

What they are looking for

Data analysisFmcgNpsJoint business planLead generation

Location: Oxford, OXF, gb Employment Type: {'id': 'permanent', 'label': 'Full-time'}

Job Description

The Customer Success Junior Consultant will be working very closely with less complex but strategically important clients (Silver/Gold NSM clients) in Grocery industry to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates.

You will be responsible for maintaining and/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption of NielsenIQ tools & capabilities.

You will leverage the breadth of NielsenIQ’s product portfolio by developing strong relationships with analytic associates across our business. Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base.

You will be supported by Senior Consultant who will guide you through the NPS, JBP and Lead Generation processes and lean in on strategic communications.

Salary: 36400 GBP to 43000 GBP gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.

RESPONSIBILITIES

Serves as the relationship owner within Customer Success to manage less complex but strategically important clients and execute critical communications

Work in collaboration with Senior Consultant to strategize forming the network of effective and meaningful relationships at all levels to maximize business opportunities

Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan

Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives

Coaching the industry insight analyst to deliver the Full View and outcomes

Lead the AI transformation by driving AI Arthur Analyst adoption internally and externally with clients. Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized

Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution. Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue

Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need. For more senior escalations supported by Senior Consultant who overlooks the relationships for the wider set of customers (Platinum/Gold/Silver NSM clients).

REQUIREMENTS

Extensive experience of analysing data in an FMCG environment

Strong planning and servicing skills

Experience of working with clients to solve business issues

Excellent communication, presentation and interpersonal skills

Demonstration of how to design solutions to answer client business issues

A consultative style of working

A proven track record of delivering success through others

Ability to build strong networks and relationships, internally and with clients

#LI-Hybrid

Additional Information

Our Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.