Junior Contact Center Agent (Automotive Topics)

Location: Palmela, PT, 2950-677

Junior Contact Center Agent (Automotive Topics)

Annual gross salary range: Min. 15,732€ - Max. 17,805€ (depending on experience)

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Junior Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project.

Brief Role Description

As a Customer Support Employee, you are responsible for providing timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. You handle inquiries, explain features, resolve issues, and document solutions. Complex cases are escalated. Your role combines customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time.

Possible Tasks within this Role

High school diploma or equivalent (mandatory)

Minimum 1 year of previous work experience in Service Center or similar business (preferred)

Native-level German or minimum C1 proficiency (mandatory)

Fluency in English (is a plus)

Familiarity with the automotive industry (considered an advantage)

Experience using help desk software and remote support too

Solid understanding of CRM systems

Excellent communication and problem-solving skills

What we can offer

Competitive Salary and Benefits

Opportunity for rapid growth in the company

Training according with your path career

Collaborative work environment

Multicultural teams

Proactive support

Ref. Level: B

Job ID

30782

Company

Volkswagen Group Services, Portugal

Location

Palmela, PT, 2950-677

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Department

Customer Service

Career Level

Professionals

Working Model

Full-time

Contract Type

Other

Remote Working

Up to 100%

Posting Date

Sep 25, 2026

Annual gross salary range: Min. 15,732€ - Max. 17,805€ (depending on experience)

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Junior Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project.

As a Customer Support Employee, you are responsible for providing timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. You handle inquiries, explain features, resolve issues, and document solutions. Complex cases are escalated. Your role combines customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time.

Minimum 1 year of previous work experience in Service Center or similar business (preferred)