Junior Customer Service Representative

Location: Field/Home Based, Poland

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

As a Junior Customer Representative, you will be the first point of contact for our customers, supporting them in Polish and English via phone and digital channels. This is a great opportunity to start your career in an international financial environment, gain valuable customer service experience, and grow within a structured organization.

What you will do

Provide high-quality customer support for banking and card-related inquiries

Handle incoming calls and written requests from customers in Polish and English

Resolve customer issues during the first contact whenever possible

Support customers with account-related questions, payments, billing and card services

Escalate more complex cases to dedicated teams when required

Maintain accurate documentation in internal systems

Build positive and professional relationships with customers

What we are looking for

Very good command of Polish (C1) and English (B2) both written and spoken

Secondary education (high school diploma) – students and graduates welcome

Customer-oriented mindset and willingness to learn

Good communication and interpersonal skills

Basic computer skills (MS Office, ability to navigate systems)

Ability to work with procedures and deadlines

Nice to have

First experience in customer service, call center or banking

Interest in financial products and customer support

What we offer

Stable employment in a recognizable international company

Full onboarding and paid training

Clear career paths and internal development opportunities

Friendly, supportive team environment

Competitive salary and benefits package

This role is designated as home-based remote.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.