Junior IT Support Specialist

Location: Quantico, VA, us Department: Direct Programs Employment Type: {'id': 'permanent', 'label': 'Full-time'}

Company Description

Since 2006, MAXISIQ has advanced the state of Cyber RDT&E by bringing together industry expertise in software, hardware, communications and security, and leveraging decades of operational experience to deliver exceptional value to communities and the critical missions they support. Join MAXISIQ, develop smarter solutions, technologies, services, and actionable capabilities for our clients- right when they need it most.

Job Description

MAXISIQ has an opening for Junior IT Support Specialists who will be responsible for providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified IT Systems Specialist to work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Now interviewing for this full-time opportunity located in Quantico, VA.

Core Responsibilities

Helpdesk & Technical Support: Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.

Hardware & Software Maintenance: Install, configure, and update workstations, peripherals, and operating systems.

Network & Infrastructure Support: Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime.

Security & Backups: Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures.

Asset & Vendor Management: Track IT inventory, document system processes, and coordinate with external tech vendors.

Key Requirements

Technical Knowledge: Basic understanding of Windows/Mac/Linux environments, networks, and hardware components.

Problem-Solving Skills: Ability to diagnose and fix technical faults quickly, either independently or by escalating complex issues.

Communication Skills: Strong customer service mindset to assist non-technical staff at all organizational levels.

Qualifications

Must have an active or current Top-Secret clearance.  Will be required to undergo a CI poly.

Associate's degree in computer science, Computer Information Systems or a related technical discipline, or the equivalent combination of education, technical training, or work/military experience

2 years of related experience

Additional Information

Benefits of Joining Our Ranks

Competitive salary commensurate with your cyber warfare experience

Employer-subsidized health insurance

401k match to secure your future

Generous paid time off for R&R

Time off for volunteering missions

Health membership reimbursement to keep you in top form

Support for professional development and advanced training

All your information will be kept confidential according to EEO guidelines. #CJ