Junior Support Engineer

CA · Posted Oct 16

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At a glance

Location: Canada
Work type: Remote
Category: Engineering

Junior Support Engineer based in Canada, fully remote. Supports cloud-based and on-premises infrastructure, troubleshoots hardware, software, and network issues, and responds to incidents affecting critical services. Focus on monitoring alerts, ownership of support tickets, and contributing to documentation and service reliability while learning from experienced engineering teams.

Location: Canada Department: Customer Success Employment Type: Full-time Location Type: Remote

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Junior Support Engineer based in Canada.

We are seeking a motivated Junior Support Engineer to help maintain the reliability and performance of a global digital testing platform. In this role, you will support cloud-based and on-premises infrastructure, troubleshoot hardware, software, and network issues, and respond to incidents affecting critical services. You will work closely with technical teams and data center personnel across international locations to diagnose problems and restore service quickly. From monitoring alerts to customer-reported incidents, you will take ownership of support tickets and follow them through to resolution. This opportunity is ideal for an early-career IT professional eager to develop practical troubleshooting skills in a collaborative, fast-paced technical environment. You will also contribute to improving operational processes, documentation, and service reliability while learning from experienced engineering teams.

Accountabilities

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