Junior Engineer for Voice Channels and IVR at A1 Bulgaria (Sofia). Responsible for ensuring high availability and reliability of applications and services, 24x7 support, incident resolution, monitoring, deployment of changes, and automation. Collaborates with development teams and external partners on new services. Requires knowledge of contact center platforms (AVAYA, Cisco, Genesys or others), SIP/RTP/VoIP, ACD/IVR/CTI, omnichannel routing, CRM integrations, APIs/webhooks, middleware, and telephony components.
What they are looking for
Details
- Work type
- Hybrid
- Compensation
- Paid
- Remote eligible
- Yes
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