At a glance

Location: University Campus, United States
Work type: Onsite

Location: University Campus, United States of America

Job Description Summary

Non-federal work study student workers for Student Call Center

Job Description

Responsibilities

Provide outbound contacts and responding to phone and web generated inquiries from prospective students.

Provide excellent customer service while qualifying potential students for a campus tour with an admission representative.

Conduct conversations regarding potential student's interest and plans regarding their education.

Provide courteous and expedient outbound telephone customer service.

Assist with new student and returning student registration call campaigns.

Able to multi-task, using active listening and professional responses to overcome student concerns and objections

Attend ongoing trainings provided by Admissions, Student Affairs, and Student Success Coaches.

Maintain quality and precise records of all outbound contacts made daily demonstrating 100% follow up

Provide effective, timely communications to students regarding their admissions, registration, residency requirement, and orientation status.

Requirements

Must have above a 2.5 cumulative GPA

Must have a balance below $12,000

Must not have a student conduct record

Must be involved in one student club, organization, or athletic team

ENVIRONMENT

The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, the University, and at various off campus sites including overnight travel, handle various type of media and equipment, and visually or otherwise identify, observe, and assess. The employee is occasionally required to lift up to 40 or more pounds.

NOTICE

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student, and graduate success.

Why Work at Saint Leo?

What it’s Like to Work Here: Ask our employees and the one word they’d use to describe working at Saint Leo University is “Community.” Our team members all share the Saint Leo core values, positive attitudes, and problem-solving abilities, enabling them to provide excellent student centered service. Our mission is educating and preparing students for life and leadership in a challenging world. Thank you for your interest in joining the Saint Leo PRIDE!

We are committed to providing our employees with the support they need. At Saint Leo, we offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Available benefits based on employment status (Full Time vs Part Time).